We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Real Playa del Carmen

2.5 of 5
5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Hotel amenities
Real Playa del Carmen
Ranked #114 of 193 hotels in Playa del Carmen
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

767 reviews from our community

Traveller rating
    224
    287
    103
    69
    84
See reviews for
Families
137
 
Couples
312
 
Solo
31
 
Business
8
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Tver, Russia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013

It is a cool hotel with a friendly people. But some times in the morning I can not sleep, because walls in the hotel is so thin. I can hear every people who walk near my door =) In other positions - only "EXCELLENT"

Was this review helpful? Yes 2
Playa04, Manager at Real Playa del Carmen, responded to this review
18 May 2013

Thank you very much indeed for your comments and time, it is so motivated all your notes. We really hope that you are coming back again soon, this is your home in Playa del Carmen. Best Regards. More

Sour Lake, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 30 April 2013 via mobile

Freud vein sausage and tacos is on the menue. Food quality was bad and very limited on selections. Rooms clean but AC did not keep room to comfortable. Shower had very poor pressure. Bed was very very firm.

Was this review helpful? Yes
See 2 more reviews by Trbond for Playa del Carmen
Playa04, Manager at Real Playa del Carmen, responded to this review
3 May 2013

We really apologize if we could not exceed your expectations, it is so important your experiencie with us and change and improve facilities. We will take care of it. Thank You. Best Regards. More

Travellers are raving about these Playa del Carmen hotels

Secrets Maroma Beach Riviera Cancun
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1007582?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Iberostar Grand Hotel Paraiso
5 of 5 stars
Show Prices ABS:HotelCheckRates-d647536?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Rosewood Mayakoba
5 of 5 stars
Show Prices ABS:HotelCheckRates-d754465?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
BlueBay Grand Esmeralda
4 of 5 stars
Show Prices ABS:HotelCheckRates-d650492?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sandos Playacar Beach Resort & Spa
4 of 5 stars
Show Prices ABS:HotelCheckRates-d153378?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
St. Petersburg, Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 April 2013

We stayed in this hotel in April of 2013. Good location. Great staff. The room we first checked in was ... well avarage, but we upgraded to the premium and it was nice. Not very far from the beach, but the hotel beach is pretty far and not very good. There is no sand entrance to the sea there.

Was this review helpful? Yes
Playa04, Manager at Real Playa del Carmen, responded to this review
3 May 2013

Thank you very much indeed for your comments. We really hope that you are coming back again soon. We of course talked with the Cheff about your experience with us. Best Regards. More

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 26 April 2013

We stayed at the Real Playa this past April 2013. We had a very nice time. The Real Playa is a nice hotel by Mexican standards. The hotel it is connected to is a step up in location, price and amenities. We had the all- inclusive package which included a buffet with unlimited food and drinks. Since we had two... More

Was this review helpful? Yes
Playa04, Manager at Real Playa del Carmen, responded to this review
29 April 2013

Thank you very much indeed for your comments, and we are so happy with your vacations spent in our property, this is your home at any time. All notes and comments are so welcome to improve. Also employees read your comments and were motivaded to continuo with the good service. We really hope that you are coming back again soon.... More

Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2013 via mobile

Nice service, best location. You walk to the beach in 10 min and at evenings you reach 5th aveny direct. Friendly staff and the show in the evenings were the best!! Really fun and well performanced. Both song, dance and mimic was great. They took care of us at beachtime as well.

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
25 April 2013

Thank you very much indeed with all your comments, it is so motivated for all us. We really hope that you are coming back again soon, we continuo working so hard, specially with your kindly notes. Best Regards. More

Portsmouth, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 16 April 2013

we stayed here from 31st march to 3rd april 2013. We specifically chose this area so we were close to Xcaret park, but the local area was brilliant. we were all inclusive and whilst the breakfast was good, because we had an upgraded room we used the option of eating at the 5 star gran porto down the road. Much... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
17 April 2013

Thank you very much indeed with your comments and time, it is so important for us your experience with us. We really hope that you are coming back again. Best Regards from all Staff. More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 April 2013 via mobile

We stayed here from April 1-8 2013 and we loved it. The location was fantastic, the staff was amazing from guest services to reception. They had two girls and two guys working the best day excursion desk that were beyond helpful and amazing. We will be staying here again for sure. The food was far better then expected and we... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
15 April 2013

We really appreciate your comments and time. We really hope that you are coming back again soon, as you mentioned. Please keep in mind that this is your home in Playa del Carmen, Hotel Real Playa del Carmen. Best Regards. More

South Lake Tahoe, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 8 April 2013

This is one of my favorite parts of the city. Just close enough to easily walk to most attractions, while at the same time being out of tourist areas. Real offers good food, suitably comfortable rooms and a number of little amenities that fit nicely with the location (bicycles, street-side lounge, etc)

Was this review helpful? Yes 4
See 2 more reviews by Robert S for Playa del Carmen
Playa04, Manager at Real Playa del Carmen, responded to this review
11 April 2013

Thank you very much indeed for you comments, we really appreciatte your time and notes. which motivate us to continuo improving service and areas. We hope that you are coming back again. You have your home in México. Hotel Real Playa del Carmen. Best Regards. More

BUFFALO
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 April 2013

We picked this hotel based on the location, and never dreamed it would be so good in so many other ways! It is small, which meant we did not have to walk far for anything. Meals, drinks, and personel were always convenient. We really loved sitting in front of the lobby each night with a drink, watching the parade of... More

Was this review helpful? Yes 2
Playa04, Manager at Real Playa del Carmen, responded to this review
6 April 2013

We really appreciate your comments and time, it has been so kind for mentioning some Employees, Animation Team basically and they are so happy with it. We really hope that you are coming back again soon. Please keep in mind that this is your home in México, Hotel Real Playa del Carmen. Best Regards. See you soon. More

Stockholm, Sweden
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 27 March 2013

I stayed at this hotel for 2 weeks. What can i say, i got the best value for the money. This hotel is located perfect, close to everything you need, nightlife, beach, 5 avenue, resturants and moore. They clean the room perfect every day, the all inclusive buffe and bar are perfect. Ive never seen so helpful and kind staff... More

Was this review helpful? Yes 6
Playa04, Manager at Real Playa del Carmen, responded to this review
28 March 2013

Thank ou very much indeed for your comments, we really appreciatte your time and notes, and hoping that you are coming back again soon. Best Regards from all Staff. More

El Tukan
Great value on a similar hotel
Playa del Carmen, Riviera Maya
3.5 of 5 stars 404 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Playa del Carmen
Trendy
Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Can... 4.5 of 5 stars 4,797 reviews
Family-friendly
Sandos Caracol Eco Resort & Spa
Sandos Caracol Eco Resort & Spa 4.0 of 5 stars 4,862 reviews
Romantic
Occidental Grand Xcaret & Royal Club
Occidental Grand Xcaret & Royal ... 4.0 of 5 stars 5,019 reviews
Luxury
Sandos Playacar Beach Resort & Spa
Sandos Playacar Beach Resort & S... 4.0 of 5 stars 4,305 reviews
Show Prices ABS:HotelCheckRates-d1007582?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d219156?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d260444?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d153378?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Playa del Carmen hotels
Gran Porto Real Resort and Spa 4.5 of 5 stars 3,678 reviews El Tukan 3.5 of 5 stars 404 reviews Riu Lupita Hotel 4.0 of 5 stars 1,062 reviews The Reef Coco Beach 3.5 of 5 stars 1,529 reviews
Show Prices ABS:HotelCheckRates-d185329?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d154731?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d265897?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d282535?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 193 hotels in Playa del Carmen, ranked by popularity

Been to Real Playa del Carmen? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Beach Club(24)
  • Animation Team(16)
  • Snack bar(11)
  • Fifth avenue(7)
  • Great time(7)
  • Star resort(6)
  • Very friendly(6)
  • Air conditioner(6)
  • Very good(5)
  • Other guest(4)

Additional Information about Real Playa del Carmen

Address: 5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Free Breakfast Children Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Top resorts Hotels in Playa del Carmen
#64 On the Beach Hotels in Playa del Carmen
#73 Family Hotels in Playa del Carmen
#94 Romantic Hotels in Playa del Carmen
Price Range:
Hotel Class:2.5 star (2.5*)
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, BookIt.com, Agoda, Booking.com, MexVax and Tingo so you can book your Real Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Real Playa Del Carmen Hotel
Real Playa Del Carmen Hotel Playa Del Carmen
Real Hotel Playa Del Carmen
Playa Carmen
Real Playa Carmen
Playa Del Carmen Real
Real Playa Del Carmen Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Real Playa del Carmen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Real Playa del Carmen
Show the lowest price for this hotel (from our partners)
Show Prices