Paradisus Playa Del Carmen La Esmeralda (Riviera Maya, Mexico) - Resort Reviews

Also Known As:: Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen; Paradisus Playa Del Carmen La Esmeralda Hotel; Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Bar/Lounge Beach Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#12 Top resorts Hotels in Playa del Carmen

#13 Family Hotels in Playa del Carmen

#18 Luxury Hotels in Playa del Carmen

#20 On the Beach Hotels in Playa del Carmen

Price Range: €€€€

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury family-friendly resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá. ... more less

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roxy1966

Chicago, Illinois

Senior Reviewer

7 reviews

6 hotel reviews

Reviews in 5 cities

41 helpful votes

“Wonderful vacation for the entire family”

Reviewed 18 June 2013 NEW

This was our second vacation at Paradisus, the 1st was on adult La Perla side. We had a wonderful time at La Esmeralda. There were new experiences on the resort to be had this time - my 5 year old nephew had such a good time in the pool outside our swim up room and on the huge inflatables in... More

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See 2 more reviews by roxy1966 for Playa del Carmen

Dear Guest, We would like to thank you for your preference in our Paradisus Playa del Carmen, in this occasion for Paradisus La Esmeralda Playa del Carmen. We are very happy to read that this is the second time with us, thank you very much for your confidence, we are glad to read that in this occasion you were in... More

djpoco

Burlington, Ontario

Reviewer

5 reviews

5 hotel reviews

Reviews in 4 cities

19 helpful votes

“I am here now!”

Reviewed 17 June 2013 NEW

Absolutely fantastic! Service is impeccable, staff is absolutely fantastic and super friendly. I wish I had booked 10 days! We are a group of 32 people here for a wedding tomorrow I am sure it will be absolutely perfect! We have travelled a lot and this certainly is the nicest property we have ever been to!

Was this review helpful? Yes 3

Dear Guest, First we would like to thank you for taking the time to share your actual experience in our Paradisus La Esmeralda Playa del Carmen. We are pleased to know that you and your group are enjoying our Resort, we are very glad to learn that the service provided from our staff is impeccable and friendly as you deserve.... More

Mayelin S

Tampa, Florida

1 review

“Best Family resort”

If you are looking for a family resort, i recommend this one. Great fun activities for the kids, nice pool and even the food is above average for this type of place. Don't forget to ask for Luis and Marcos in the pool, Daniel makes the best margaritas at the beach bar, and Gustavo is the best waiter at the... More

Dear Guest, We appreciate the time that you took, sharing your experience with our future guests. It is an honor for us, read that you had a wonderful time with us, we are very glad to learn that you enjoyed the pool area, the daily entertainment and the service provided from our staff. Luis, Marcos, Daniel and Gustavo will know... More

susanjc

Ashburn, VA

8 reviews

8 hotel reviews

Reviews in 6 cities

55 helpful votes

“Wonderful resort and service”

We really enjoyed our trip last week to the Paradisius Esmeralda. We are in our late 40’s and traveled with our 10 year old daughter. We had a Ocean View Junior Suite which had a distant view of the ocean. Unlike other hotels there is not a grand drive into the entrance of the hotel and the back of it... More

Dear Guest, Thank you very much, for sharing your experience in our Paradisus La Esmeralda Playa del Carmen, with our future guests, and thank you for all you notes, our guest´s opinions are very important for us, because thank to you observations we can learn and improve our service. We are very happy to read that you had a wonderful... More

Justin S

Cleveland Heights, Ohio, United States

“Simply Perfect – Outstanding Family Vacation Experience.”

These notes detail 2 holidays spent at Paradisus La Esmeralda Family Concierge (12/12, end of May 2013). From the moment we arrived our trip was incredible. We were quickly taken to the private check-in area for family concierge vacationers. The check-in process was very quick and easy. We were outside by the pool in about an hour from our arrival.... More

Dear Guest, We would you like to thank you for write about your experience in our Paradisus La Esmeralda Playa del Carmen and thank you very much for your preference. We are very happy to learn that you enjoyed the benefits of Family Concierge, our facilities, the pool area, our culinary experience and the service provided from our staff. It... More

Tommy J

Lexington, Kentucky

6 reviews

1 helpful vote

“Just not impressed”

Reviewed 16 June 2013 NEW

Stayed here June 5-11 and it was ok at best. First we were booked into the wrong room. We requested multiple bedrooms as we were traveling with our 6&9 yr old. They tried to put us in a room with one bed and a rollaway at the foot of it. After a 1200$ additional charge we were in the room... More

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Dear Guest, First, we would like to thank you for choosing our Paradisus La Esmeralda Playa del Carmen, for your past holidays. Our guest’s reviews are very important to us because they give us the opportunity to know better about the aspects we need to work on in order to give the best service, the kind of service our guests... More

lthamm

Northeast

3 reviews

3 hotel reviews

Reviews in 3 cities

4 helpful votes

“Great for Families Looking for Childcare”

We just got back from a 7 day stay at the resort with our twin 3-year-olds. Bottom Line: All of my expectations were met and I would definitely come here again either with kids or without. This was our first international trip with our children and I did a lot of research to find an all-inclusive resort that offered child... More

Dear Guest, First we would like to thank you for choosing our Paradisus La Esmeralda Playa del Carmen, for your first international vacation with your Family; it is an honor for us to be part of those special moments. We are very pleased to read that you enjoyed our facilities, your suite, to know that your little ones enjoyed the... More

Buggins

London

4 hotel reviews

21 helpful votes

“Great holiday for a family with young children”

Reviewed 14 June 2013 NEW

Enough has been said about how good this place is for a family with young children. We were travelling with a two and a half year old boy and this hotel catered for our evey need. We loved the choice of restaurants, the selection of drinks, the pools, the beach and staff, not to mention the all day room service... More

Dear Guest, Thank you very much for share your experience in our Paradisus La Esmeralda Playa del Carmen, it a pleasure read that you had a great holiday in our Resort. We are very glad to read that you enjoyed our culinary experience, the beach area, the pool area and know that our team was very helpful with you and... More

jidaniels1

Bristol, Rhode Island

2 reviews

Reviews in 2 cities

2 helpful votes

“Very relaxing week!”

Reviewed 13 June 2013 NEW

We were met by a very friendly and competent staff. Two familys traveling together and we wanted rooms close to one another but differend types of rooms were in different buildings. The staff did however, do everything they could to make sure that we were satisfied. They showed us several different rooms and finally there was one in our building... More

Dear Guest, Thank you very much, for share your experience in our Paradisus La Esmeralda Playa del Carmen, it is a pleasure read that you had a very relaxing week with us. We are very glad to read that from the beginning all our team was very helpful and friendly with you and your family, we are very happy to... More

Beatriz L

3 helpful votes

“Great hotel just don't get married there!”

Paradisus La Esmeralda is a beautiful hotel with great food. However, I decided to get married there and their Wedding team/coordinators are HORRIBLE. This is an expensive hotel and you would think they would have an organized wedding team but they are far from it. So if you are just going with your partner or family, it's an awesome hotel.... More

Dear Guest, First, we would like to thank you for choosing our Paradisus La Esmeralda for a very important event. We regret very much that we did not impress you with some of our services, the Manager of the Romance Department has been informed of your particular observations, and that appropriate measures will be taken wherever possible. On the other... More

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Paradisus Playa Del Carmen La Esmeralda Resort Reviews, Riviera Maya, Mexico

Paradisus Playa Del Carmen La Esmeralda

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