We were reeled into this timeshare resort by promises of tickets and a table at Coco Bongo. We were staying next door at the Riu Palace Riviera Maya which was a wonderful place and we did a lot of walking around looking at other resorts to see if we managed to pick the best one. We had walked through The... More

We enjoyed our time at Reef Playacar. I was apprehensive because a lot of the reviews were saying that the walls were paper thin and they were woken up a lot. I slept like a baby. I thought our room was very quiet. Maybe we got lucky that there weren't too many loud people walking by, but we honestly had... More

This is the most shady/frustrating exprience my wife and i have ever been so unlucky to be involed with the supervisor(Jerry) is as snakie as they come he is full of lies and twisted decieption and has a problem with just saying the truth nothing but problems with this vacation package if the overall rating system could go any lower... More

I traveled to The Reef Playacar with a group of friends; there were 6 of us total. We are all in our 20s-30s and were looking for a fun and relaxing vacation. We chose this resort from a few I had investigated via TripAdvisor and thought it would be acceptable based on other user reviews. And it was OK, but... More

THE GOOD: We have stayed at a Mega resort and in comparison, loved the smaller more intimate atmosphere. The grounds were beautiful with a jungle type setting and there was constantly staff maintaining the grounds. It was very clean and lovely. The bar staff were very nice and you never had to wait very long for a drink if at... More

We were 3 couples (between 26 and 56 years old) staying at the reef for a week and everyone had a great time! AMAZING STAFF ( hi to Hector at the reception, Jesus at the pool bar and Paulino at the buffet ) BEST LOCATION (safe 20 min walk down to playa del carmen, 15min by the beach,) GREAT BEACH... More

The Reef is a Beautiful little Resort Hotel. We have been twice before. The location and staff should sell itself. This trip the Restaurants still had the Great atmosphere, good soups and salads but main courses where questionable. The Buffett was alway good. Water sports were good other than no booty boards this trip.??? The place has so much going... More

Grounds are exceptionally clean and well kept. Concierge was very helpful. Bar staff are friendly and attentive (specially if you tip when you first get there). We were 3 in a room and not once did they give us more than two towels. We had to grab a few extra when the storage room was left unattended.(Maids don't speak English)... More

The good. The grounds at the resort are beautiful and well maintained. The staff was wonderful aside from the timeshare nuts in the lobby. There is a dive/watersports place on premise. You can get a hobie cat, kayak or boogy board for free. I would recommend the snorkel trip. The bad. We had to pay cash for a room upgrade... More