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Gran Porto Real Resort and Spa

3.5 of 5
Constituyentes No. 1, Playa del Carmen 77500, Mexico
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Gran Porto Real Resort and Spa
Ranked #71 of 193 hotels in Playa del Carmen
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3,679 reviews from our community

Traveller rating
    2,169
    840
    269
    240
    161
See reviews for
Families
1022
 
Couples
1149
 
Solo
46
 
Business
37
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

What a wonderful place this is!! The people that work here are the best I have encountered in any resort!! They are so friendly and are always there asking you whether you would like a drink. Best activity roster I have seen and they really try and involve you in any games that are going on. My only advice to... More

Was this review helpful? Yes 1
Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW

Visited this resort mid to late April. Weather was terrific the whole time. The resort was very tidy and the rooms were great. The house keeping does a fantastic job. Tip them well. With the rooms, I'm glad I was on the top floor. Do not get a room on the ground level. It is very noisy. Some activities go... More

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GranPortoReal, Manager at Gran Porto Real Resort and Spa, responded to this review
24 May 2013

Dear Guest Receive warm regards from Gran Porto Real, we appreciate all your comments and suggestions they are taken very seriously. we are working to guarantee a sun chair close to the pool, and we would like to have the opportunity to host you back in our resorts. If you consider the posibility to come back, please contact us prior... More

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW via mobile

I went to the gran in Oct 2013. I did part of my review when I was there and this is my second part. We had an ocean view room and it was very nice and roomy for two people. The staff is nice and friendly. If you go on the Internet and pick out your room 24 hours before... More

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NEWFOUNDLAND
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

My husband & I were invited to a wedding that took place in Mexico April 30th, 2013. We decided to go b/c it was a family wedding. Up to this point, Mexico was not our first choice as a place to vacation. We read some negative reviews & decided to go just this one time. We arrived at our hotel... More

Was this review helpful? Yes 5
Luton
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 17 May 2013

Just coming to the end of two fantastic weeks at the Gran Porto Real. The service, setting and complex is second to none. The all inclusive package is just that, from six fantastic restaurants, Miguel and Avila in the bar are brilliant, free use of the gym supported by excellent staff at the spa and a big thank you to... More

Was this review helpful? Yes 6
Blairsville
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 16 May 2013

We asked for a large deluxe suite, because we were attending a wedding and this was our 35th wedding anniversary. We spent almost $3,000 for six nights for a suite that would have around a 1000 square feet on the oceanfront. They tried to give us a much smaller room, but changed the room when we complained. Later on Facebook... More

Was this review helpful? Yes 2
GranPortoReal, General Manager at Gran Porto Real Resort and Spa, responded to this review
24 May 2013

Dear guest Receive our apologize for your discomfort during your stay, we have answered this complaint several times on web sites and social media. We we do not censor any review or comment. But we would like to mention that you receive the suite that you reserved suite 357 Master suite. Staff attend every complaint you mentioned during your stay.... More

Tulsa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2013

My girlfriends & I just spent 7 days at this wonderful, all inclusive resort! I can't say enough about it. It's a beautiful resort and the staff go above & beyond to make sure you have everything you need & then some. Chucha in the main buffet restaurant, Willy in Guest Services, just to name a few took very good... More

Was this review helpful? Yes 3
Port Arthur, Texas
1 review
4 of 5 stars Reviewed 16 May 2013

I chose this resort to have my wedding ceremony, which was perfectly planned and turned out beautifully because of Lorena Viesca (Royal Resort), my wedding specialist. The overall property is excellent. The staff at the resort are awesome. They were always attentive and friendly. Adriana, Montero, Mary and Richard were excellent at the bar. The Oki Fun World team at... More

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New Albany, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 16 May 2013

The Gran Porto Real made staying in Playa del Carmen a breeze. There are several restaurants to choose from, a spa, bars, swimming pools, room service, etc. They will mail postcards for you and there is a gift shop. Because they are serving so many people the food is not amazing. I recommend the buns with cream cheese in them... More

Was this review helpful? Yes 1
Bentonville, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 May 2013

Just returned from a great 6 day vacation at Gran Porto Real Resort. This is a great family resort. The rooms are clean and beautiful. You can't beat the location, which is two blocks from 5th Ave. The Italian restaurant is wonderful! I want to thank my great travel agent, Missy with Beach Bum Vacation, for making the arrangements for... More

Was this review helpful? Yes 1
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Additional Information about Gran Porto Real Resort and Spa

Also Known As:
Gran Porto Real Hotel
Gran Porto Real
Grand Porto Real
Gran Porto Real Playa Del Carmen
Gran Porto Real Resort
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Gran Porto Real Resort & Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Resort And Spa Riviera Maya, Mexico - Playa Del Carmen
Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Romantic Hotels in Playa del Carmen
#35 Top resorts Hotels in Playa del Carmen
#45 On the Beach Hotels in Playa del Carmen
#58 Family Hotels in Playa del Carmen
Price Range: €€
Hotel Class:3.5 star (3.5*)
Reservation Options:
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