No ice available. They sent me two blocks away to buy ice, despite the fact that they have a full-service restaurant available. Terrible air conditioners. Weak window units that are underpowered. The room was constantly hot and humid. Terrible linens. A thin 'blanket' and a springy 'mattress' that was a little rough but I've had worse (in the Army for... More

Be carefull when booking this hotel. After rescheduling my stay to be delayed by one day, hotels.com confirmed this was OK with Tukan and there would no changes in the cost. On my next to last day, Ricardo Buc from the front desk informed me the rescheculed days was not in there system and I had the option of paying... More

While I realize they are "in the process of becoming all inclusive" this place lacks the space and amenities to even come close. I did not stay more than a few hours and will tell you why. Upon arrival I was asked to prove to them that I had a reservation. A simple ID wouldn't do for them. They actually... More

please keep in my minda that when u book a hotel and your in mexico u will get what u pay for and what u book. this is not a resort! its a nice hotel on 5th ave. we did get the premium and were very happy with it. the basic sucks 1 buffet and the food looks gross for... More

We sayed a week at El Tukan during our Jucatan trip. Our room was on the new shopping mall building site on the 3rd floor up the stairs (no elevator). The balgong was heading the inner yard. During the daytime there was a horrible noice coming from the construction site from early morning to lare evening - really disturbing. The... More

The hotel is split in three parts, in which we stayed in the "premium" one. Good location. Calm during the night but very close to the happenings / main street. To the bech club, it's rather far and be there on time to get a proper sunchair. The hotel is very clean and the best was the cleaning ladies that... More

After reading some negative reviews on this forum I tried to contact both hotel and sales department with some requests. No response whatsoever. Please note that this review is based on a 2 and a half star hotel category. In my oppinion the hotel is a good hotel for this category. I received a non updated double room on the... More

This isn't normally the kind of place I'd spend a lot of time - I'm not much of one for sun, sea and sand - but I came with a group of friends to celebrate someone's 40th birthday and stayed here for ten nights. The location is good, a short walk from the clubs and the beach. If you expect... More

We had the worst experience in all our years of traveling here in El Tukan. They made a mistake in our booking by Booking.com and had only a room available for two people, in stead of four. A mistake can happen, but they didn't care at all. They had two matrasses we could put on the floor, and we had... More