Osvaldo , from the sea olive, what can I say. He made our stay here unforgettable. He is a prime example of what is excellent customer service. Also Angel from the sea olive, he made our eating experience unbelievable . Overall this place is GREAT!

My wife and I were clueless about how destination weddings worked. However, we both loved the idea of getting away to a warm wether and get married by the beach. When we decided to have a destination wedding, all we knew was that we wanted to get married in February, at some place warm enough to be able to lay... More

My husband and I stayed at Azul Fives from May 9-13, 2013 and were very happy with our experience, especially all of the friendly staff! Such big smiles, everyone says "hola" when you pass them on the paths outside, and each and every one of them strives to meet your needs. We stayed in a 1-bedroom suite, which was very... More

Sadly, we are home from paradise. Playa del Carmen was beautiful, and our resort, Azul Five was amazing. I am pretty picky when it comes to hotels, and I felt right at home in our suite. It was perfect, and they had every single amenity I could ask for -- especially for the kids. They had swings (we didn't need... More

Arrived on a Thursday(5/9) & departed on Sunday(5/12) afternoon. From the first person that greeted us to the last person that said adios, were incredibly polite and helpful. I wanted to specifically thank & acknowledge Oswaldo in the restaurant Sea Olive, he was amazing and always seemed to always be at the right place at the right time. Oswaldo was... More

Our family two adults and two children 10-14 traveled from April 16-23. Check in was the same as everyone else on our shuttle, no room until 3:00. I had read this from other reviews so wasn't surprised.We confirmed the one Bedroom walkout, asked about upgrading to a two bedroom and was told $1000.00 dollars per night. My husband and I... More

Found our room to be very quiet and relaxing. The staff were amazing from the outset- most outstanding were Jack on the bar, Marisol in the concierge booth near lizards pool bar, Dario in Tsuki and Ramone in the breakfast area (flavours restaurant at that time). We had an amazing time the only mar were the beach servers who didn't... More

Beautiful property, wonderful restaurants , night life, pool/beach facilities, but most of all, the service was impeccable. This is how vacationers want to be treated. Also, the other night this property happened to be featured on HGTV - there's a reason why! I would love to go back.

Recently stayed at the Azul Fives for a fortnight during April 2013, first impression was first class, after a 10hour flight and an hour transfer, we were greeted with a friendly welcome, drink and and cooling towel, all very welcome. The checking was fast and efficient, and then a quick guided tour and then to the room, the room was... More