Some of the first places I stayed are now Condos. All the older hotels are built with a lot more space than the new ones. lol you pay a lot more for less. We discovered this gem about 5 years ago. In the past I went with groups of 10 and we always rented a house for the 8 days... More

For the location, one block from the water and the main drag, this in town hotel can't be beat. The setting is very quaint and the rooms are spacious and clean. It's a good value, not fancy, but everything you need. We loved the staff, especially Coral, who did everything she could to help us and more. The only problem... More

We have been coming to the island for 18 years, multiple times a year. Prior to staying here we were at Sol Cabanas and Wilma wiped it out. This is our new Heaven on Cozumel. Quiet, very clean (don't know why others had problems) and staff more than willing to do anything at any time to assist should you need... More

We stayed in this Hotel for six nights (three and three). We've been in Cozumel before, but never stayed overnight. We didn't want a resort and chose this place based on good feedbacks and because it's still in town, but in a quiet area. The place is built in a old-spanish colonial style (well, like the names says). It looks... More

It's a really nice place - quiet and cozy and fulfills all the needs of a family with 3 kids. Breakfast doesn't live up to European standards, the beds are a bit hard and you should ask for a room upstairs as the room gets a bit damp when you shower (at least our room), but overall the impression we... More

This was our third visit to Hacienda in the past four years, this time for 10 days in the low season. We still love the beautiful garden setting and quiet north end neighborhood, but the rooms are beginning to show signs of wear (linens, towels, TV and hard bed!), and the service was inconsistent. It's difficult to write a less... More

This hotel has all the elements of a quaint Mexican hacienda...warm staff, great location, and charming courtyard with a fountain. But there was a major problem with our stay...the neighbor's barking dogs...all night long. Don't plan on sleeping in here unless you have had a few strong margaritas. The dogs bark at sun up and sun down. Is there a... More

My husband and I truly enjoyed our two week stay at the Hacienda and would return anytime. Owner & staff were more than friendly and made every effort to ensure that we had everything to make our stay very pleasant! We felt very safe!

The hotel was nice and staff was helpful, but the house next door has dogs and they bark all night long. If you want any sleep do not stay here.