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The Royal

4.5 of 5
Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
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The Royal
Ranked #5 of 171 hotels in Cancun
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3,809 reviews from our community

Traveller rating
    2,874
    576
    189
    89
    81
See reviews for
Families
292
 
Couples
2745
 
Solo
31
 
Business
35
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
essex england
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

let me start by saying that the cleanliness in this hotel is very good. everywhere they have hand sanitisers and the food areas were spotless. we went for my wifes 50th birthday may 12/23. we were giving a second floor room on arrival the next day we changed purely for the view to the seventh floor in the middle cost... More

Was this review helpful? Yes 1
Charleston, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2013 NEW

My husband and I went on this trip for our 9th anniversary. We traveled with another couple who were members and had been here on several occasions. Everything they told us was true. From the time we were picked up at the airport to the time we checked in, everything was fabulous. Check in was fast and easy. We were... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2013 NEW

My partner and I have just returned form the most amazing 2week holiday at the royal cancun. We cannot find fault with the hotel. The rooms are fantastic with stunning views and kept very clean and tidy. The pools, bars and restaurants are amazing. Every single member of staff at the hotel make you feel welcome I would like to... More

Was this review helpful? Yes 1
Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

Too much to write and too little time. Service was outstanding. Rooms are incredible, best I've ever stayed in. Cocktails are brilliant. Beach and the parties on it are all amazing. Pool is brilliant. Food isn't five star, loads of choice and very good though, just not quite five star. Overall though the resort is the best I have ever... More

Was this review helpful? Yes 4
See 2 more reviews by Lewis1385 for Cancun
Clayton, North Carolina
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

My wife and I traveled to Cancun for the first time ever from May 14 thru 18. It was recommended by our travel agent to try this resort. It was the best experience we have had. The staff was very welcoming and helpful. We had oceanfront junior suite. When we walked in it was like wow this so fabulous. All... More

Was this review helpful? Yes 5
Portsmouth uk
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We stayed at The Royal from the 23rd April to the 7th May, Our 2 weeks was incredible. This hotel was the most amazing hotel I have ever stayed in. I had emailed the romance concierge prior to our visit as I wanted to propose to my girlfriend whilst staying in the hotel. Jessie was very very helpful, she emailed... More

Was this review helpful? Yes 8
Paramus, NJ
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

We traveled May 12 through May 18th. This resort is absolutely beautiful. We staying in room 719 which was an Oceanview Jr. Suite, non-smoking room (even though the hotel map says it's a smoking room). We've stayed in a lot of resorts and the view from this room was by far the best we've ever had. The balcony doors are... More

Was this review helpful? Yes 3
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW via mobile

My wife is all about the accommodation and less about the destination. The wife was happy- finally. Trip/ room/ service was much better that I could have imagined. Can not go wrong with this place. Will stay next time at same hotel. No need to shop around.

Was this review helpful? Yes 5
Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Our 3rd time to the Royal and would not go anywhere else. If you love luxury hotels, great location, great food, fantastic ppl this is the place for you. The only negative is that mid week they changed the glasses used around the pool and beach area to cheap plastic...not fitting for this type of hotel. Difficult to hold, bend... More

Was this review helpful? Yes 3
Calgary, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

My husband and I both got SICK!! We lost 2 days of our vacation. Pros: The resort is nicely located on a warm sandy beach, which we enjoyed a lot. The rooms were very spacious and housekeeping did an exceptional job. Cons: The Lobby Bar bartenders ignored us 4 times!! They were too busy talking to each other and wouldn't... More

Was this review helpful? Yes 13
See 2 more reviews by Charlene Y for Cancun
 
 
The Royal
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Hotel Summarization (Beta)

What travellers say

  • Room service(148)
  • Maria Marie(132)
  • Very good(113)
  • Lobby bar(109)
  • Chef plate(106)
  • Time share(73)
  • Pool area(69)
  • Ocean views(57)
  • Corner suite(50)
  • Spice restaurant(18)

Additional Information about The Royal

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Cancun
#4 On the Beach Hotels in Cancun
#4 Top resorts Hotels in Cancun
#5 Luxury Hotels in Cancun
#10 Family Hotels in Cancun
Price Range: €€
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Conveniently located next to the New Gran Caribe Real Cancun in the heart of Cancun’s Hotel Zone, THE ROYAL is an Adults Only, all-suite, all-inclusive resort, combining outstanding facilities with exceptional amenities, where guests will experience a truly extraordinary escape. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal In Cancun Hotel
Royal Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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The Royal
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