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Bel Air Collection Resort & Spa Cancun

3.5 of 5
Boulevard Kukulcan Km. 20.5 Hotel Zone, Cancun 77500, Mexico
Hotel amenities
Ranked #50 of 171 hotels in Cancun
4.0 of 5 stars 472 Reviews
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472 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • Ocean views(9)
  • Sushi bar(7)
  • Room service(6)
  • Pool area(4)
  • Red flag(4)
  • Breakfast buffet(4)
  • Beds were comfortable(3)
  • Front desk staff(3)
Traveller rating
    191
    128
    52
    52
    49
Only show reviews for Family (37) | Couples (281) | Business (13)
Date Rating
melanie m
Boston, Massachusetts
1 review
1 of 5 stars Reviewed 10 February 2012 NEW

Like UMgirl, I called a few weeks ahead of time to confirm my reservation (with confirmation number and email) and they "couldn't find it." Since I didn't need any confusion when i arrived in a foreign country, I immediately decided to stay somewhere else. A few days later i was contacted and told they found it. I asked what the... More

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Alice M
Adelaide, South Australia, Australia
1 review
5 of 5 stars Reviewed 6 February 2012 NEW

My friend and i stayed here for 3 days. The weather was unfortunately wet, and very stormy! We couldn't embrace the heat and sunshine so instead ventured to the restaurant. I am one of those anooying people who has Coeliac Disease and therefore I need to stick to a strict gluten free (no wheat, flour, oats, barley) diet. After asking... More

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Peter S
Rungsted, Denmark
1 review
1 helpful vote
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

This is an excellent hotel with an all over friendly atmosphere. What makes it so special is the personnel. They are quick, nice, extremely service-minded and makes you feel welcome. The food is good and they even serve early morning and afternoon coffee and sunset-champagne, all with free cakes. The only drawback is the loud disco-type music at poolside from... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
2 February 2012

Dear Peter S First of all Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity. Your comments and suggestions are taken into account and are the benchmark for better service. It is very satisfying to know that you enjoy your vacation at... More

food d
Vancouver, Canada
1 review
5 of 5 stars Reviewed 31 January 2012

We had a fantastic stay at Bel Air Collection!! Some of the reviews we read prior to booking this trip were unwarranted. We realized that those reviews were stated by snooty travellers (pay no mind!). I've never written a review, but I wanted to emphasize that you'll have a fantastic time at Bel-Air. The staff are absolutely lovely and most... More

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shenzi k
Merced, California
Senior Reviewer
9 reviews
3 helpful votes
5 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

This is not the most expensive hotel on the peninsula but one of the most modern and exciting ones! A jacuzzi bar, lovely pool, beds on the beach, beautiful decor and amazing sea views (!!!), complimentary welcome drink, complimentary dessert in the evening to your room, free airport shuttle, lovely complimentary breakfast bar - I think this says it all.... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
2 February 2012

Dear Shenzi K First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look... More

Richard W
London, United Kingdom
Contributor
12 reviews
2 helpful votes
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

We think this is at the nicer end of Cancun that is not quite so bonkers. The beach in front is very nice and the pool just behind is lovely. The whole place is very open plan and white and fresh and our room was very big and clean. I only gave four strars because the reception wasnt that friendly.... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
2 February 2012

Dear Richard W Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, accept my apologies if you had any... More

Geoffpine
London, UK
Senior Contributor
26 reviews
16 helpful votes
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Some of the reviews on Trip Advisor may put you off but our experience was on the whole very positive. We were allocated a room with a lagoon view which as has been pointed out is on the road side!! We knew this and had ear plugs just in case but as we were on the 6th floor it was... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
2 February 2012

Dear Geoffpine First of all I would like to thank you for your kind feedback and recognition of our efforts, you can be sure it is a great inspiration for us. I truly hope this holiday memories bring you back to Bel Air Collection Cancun Resort & Spa shortly. Kind regards More

Ramona M
Bucuresti
2 reviews
4 helpful votes
4 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

We enjoyed our stay very much; there was a great selection of international dishes in the restaurant and a sushi bar. The staff is very detail oriented, we were greeted with champagne and received small surprises in our sea view jacuzzi room each night: cheese plate, champagne, cookies, bed prepared for sleep etc. Great for couples/relaxation. The only problem was... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
27 January 2012

Dear Ramona M Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Thanks for your recommendations and we will... More

Kiri49
Ireland
2 reviews
2 helpful votes
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Stayed here mid 2011 and enjoyed the pace and quiet compared to the Cancun central Hotels,(far too noisy and busy) This hotel is about 15-20 mins from Hard Rock centre of Cancun. The hotel zone is very well serviced by local bus ($1.00) Taxi $25 ! The pool area is excellent and access to white sandy beach directly from rere... More

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Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
2 February 2012

Dear Kiri49 Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Best regards More

UMgirl
NYC
Top Contributor
56 reviews
108 helpful votes
3 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

I am very disappointed I will not be staying here but their reservation system is flawed. Booked over a month ago, never got a confirmation email, called to get one and they didn't have my reservation in their system. My friend booked a room through their online system as well and they had the same problem. When traveling out of... More

Was this review helpful? Yes
Laura Ramos, Director General at Bel Air Collection Resort & Spa Cancun, responded to this review
27 January 2012

Dear UMgirl First of all receive my deepest apologies for not covering your expectations and for the problems that you had with reservations, it's a shame that you decided not to stay with us, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive... More

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Bel Air Collection Resort & Spa Cancun Also Known As

  • Bel Air Collection Hotel Cancun
  • Bel Air Cancun
  • Bel Air Collection
  • Bel Air Collection Cancun
Address: Boulevard Kukulcan Km. 20.5 Hotel Zone, Cancun 77500, Mexico

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