My friend and i stayed here for 3 days. The weather was unfortunately wet, and very stormy! We couldn't embrace the heat and sunshine so instead ventured to the restaurant. I am one of those anooying people who has Coeliac Disease and therefore I need to stick to a strict gluten free (no wheat, flour, oats, barley) diet. After asking... More

This is an excellent hotel with an all over friendly atmosphere. What makes it so special is the personnel. They are quick, nice, extremely service-minded and makes you feel welcome. The food is good and they even serve early morning and afternoon coffee and sunset-champagne, all with free cakes. The only drawback is the loud disco-type music at poolside from... More

We had a fantastic stay at Bel Air Collection!! Some of the reviews we read prior to booking this trip were unwarranted. We realized that those reviews were stated by snooty travellers (pay no mind!). I've never written a review, but I wanted to emphasize that you'll have a fantastic time at Bel-Air. The staff are absolutely lovely and most... More

This is not the most expensive hotel on the peninsula but one of the most modern and exciting ones! A jacuzzi bar, lovely pool, beds on the beach, beautiful decor and amazing sea views (!!!), complimentary welcome drink, complimentary dessert in the evening to your room, free airport shuttle, lovely complimentary breakfast bar - I think this says it all.... More

We think this is at the nicer end of Cancun that is not quite so bonkers. The beach in front is very nice and the pool just behind is lovely. The whole place is very open plan and white and fresh and our room was very big and clean. I only gave four strars because the reception wasnt that friendly.... More

Some of the reviews on Trip Advisor may put you off but our experience was on the whole very positive. We were allocated a room with a lagoon view which as has been pointed out is on the road side!! We knew this and had ear plugs just in case but as we were on the 6th floor it was... More

We enjoyed our stay very much; there was a great selection of international dishes in the restaurant and a sushi bar. The staff is very detail oriented, we were greeted with champagne and received small surprises in our sea view jacuzzi room each night: cheese plate, champagne, cookies, bed prepared for sleep etc. Great for couples/relaxation. The only problem was... More

Stayed here mid 2011 and enjoyed the pace and quiet compared to the Cancun central Hotels,(far too noisy and busy) This hotel is about 15-20 mins from Hard Rock centre of Cancun. The hotel zone is very well serviced by local bus ($1.00) Taxi $25 ! The pool area is excellent and access to white sandy beach directly from rere... More

I am very disappointed I will not be staying here but their reservation system is flawed. Booked over a month ago, never got a confirmation email, called to get one and they didn't have my reservation in their system. My friend booked a room through their online system as well and they had the same problem. When traveling out of... More