Actually, this hotel looked very nice in spite of the neighborhood. Lounging by the pool was nice and we enjoyed the restaurant. Unfortunately, our room smelled. First we noticed heavy mold smell and then we opened the bathroom door and is smelled like the sewer pipe was outletting through the drain in the shower. Discovered it was a bit better... More

This hotel is in the down town area in the back streets, so the area does have a slight dodgy feel about it, however we were much happier in this place than the hotel zone which is full of tourists and over priced nonsense. The downside to this is often taxis could not find the hotel, so it was handy... More

I stayed at this hotel for one night before a flight out of Cancun. It is a short walk to a shopping centre with a very large grocery store, food court, and some other restaurants. We arrived mid afternoon to the ADO station which is about a ten minute walk. We were duped by a taxi driver who said it... More

Pros: Basic but immaculately clean. Room on small side but has comfortable beds and is brightly lit and nicely decorated. Good lighting for reading. Free computers in lobby for guest use. Pleasant front desk personnel. Would stay here again. We arrived late in Cancun and were planning to leave next day. Perfect for a short stay like that. Off street... More

Having enjoyed this property before, we stayed here again in January need to state...clean..clean is the word. Enjoyed our stay, staff very attentive, this has got to be the cleanest hotel in the downtown area, sparklin pool, new chaise lounges, best rates, plenty off taxis, excellent food, billingual front desk staff, free wifi computer access near the front desk.Our room... More

We arrived home yesterday (14 Feb) after a 2 week stay at the Hacienda de Castilla and do not recognise the places described by either Jturtledov or JimWorldTraveller, even though we were at the hotel at the same time! The Hacienda is off the main road, but in a safe area and the beaches are a short R1 bus ride... More

The Hacienda de Castilla is a great budget choice hotel for downtown Cancun. I paid only $23 a night for a double bed room when pre-booking long in advance. Walk up rates will be somewhat higher. Unlike the previous reviewer, we found the area extremely safe and we walked all around day and night. I was there with my two... More

This place is hidden in downtown Cancun, in a shady part of town. Does not look safe to walk to or from, nor is it near any place a tourist should be. Most Taxi drivers had trouble finding it. The water for a shower was never hot, I had a luke warm shower and my roommate had cold water. There... More

Stayed as part of a 3-family group trip for a week. All 3 families arrived on different flights on New Year's Eve, and each one got lost. The hotel is hidden in a true working class residential neighborhood in downtown Cancun, amid one-way streets.The first family got lucky and found it after 1 hr. and 45 min. It took my... More