Great food, great service, Amazing view, perfect location. My wife and I had our 1 year anniversary here at the Krystal and it could not have been better. We got married in Cancun last year and stayed at a different resort which was a great place as well, but no vacation i have ever had measured to our stay here.... More

After booking through Orbitz and glancing at the reviews, we were nervous. The price was right and the Punta Cancun location was appealing - what could go wrong? Not much. We upgraded to ocean view rooms before arriving and enjoyed the complimentary continental breakfasts and amazing (although small) patios. Patricia was especially thoughtful and accommodating. The downsides were trivial -... More

Hello all, just want to say we just arrived from a trip to the Krystal Palace Resort in Cancun, and let me tell you people, it was a very nice experience even though there are a lot of bad reviews. First off from personal experience I've never let myself go by what other people have to say about a specific... More

Asunto: Recent Stay Jan 23-27 Hello, I had such great service from the staff at Krystal, I feel compelled to write to tell you about it.  My daughter and I came for a week of vacation during Jan 23-27.  All of the staff were helpful and wonderful, but two stood out in my mind.  Roberto (who said he is a... More

Though this hotel seems lovely, please be aware of the intense efforts to sell a time share/vacation club. There will be advertised prices that are very, very attractive. We went to the sales offering and were horrified at the bullying and aggressiveness of the sales people. Not worth it; think twice before you go. If you go be prepared for... More

we booked this hotel for one week all inclusive. when we arrived the people at the desk didnt greet us at all we basically had to get their attention. when ordering drinks and friend and i wanted order 8 of the same drink and the bartender told us we could only have one each and told us he had to... More

We stayed at the Krystal Cancun through a vacation club "Fun in the Sun". We paid $389 for 5 days all inclusive, which was well worth the stay. The restaurant food for breakfast, and lunch was satisfactory, the dinner was less than satisfactory. If you want a pleasent dinner experience go two doors over el Mortero for some of the... More

My partner and I found information about this hotel on the internet and booked a one week all-inclusive vacation because the price was right. After reading the reviews on-line I was not sure what to expect... I must say that we both had a wonderful time and were really comfortable at this very well run establishment. We arrived at least... More

A gorgeous location in the Hotel area of Cancun, with very helpful staff, comfortable rooms, and amazing view! We loved the breakfast buffet, the pool and beach, and we were in the perfect location to enjoy local restaurants and shopping, and could take day trips to local attractions easily and for reasonable prices. (Great nightlife too! The local nightclubs are... More