We haven't arrived at the hotel yet (we're due to check in on March 5th) but so far, the hotel is not living up to its website promise to provide 'friendly and genuine service that is exemplary in every way'. I emailed a simple query via the 'contact us' section of the website, asking for assistance in arranging transport to...
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I hope you will accept my apologies for the inconvenience. Your comment are very important to us and I am taking measures to eliminate this kind of situations on any stage of your Le Blanc experience, as we value your time and look forward to welcome you to our resort. Please email me directly at aschmidt@leblancsparesort.com or our PR department...
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First impressions on arrival....From the time we stepped out of our transfer at the Le Blanc until the time we left to go home, the whole experience was Premier Class.
We were greeted on arrival with cold towels and coconut milk. The check in procedure was seamless. We were given the type of room and view that we requested. As...
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Won't rehash what others have said, but I thought I'd share an anecdote that illustrates the level of service you should expect here:
I booked my honeymoon with an extremely helpful agent who included my airfare and airport transfers in the package. After we got off the phone, she realized that she had forgotten to include the airport transfer in...
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It is our pleasure to know that you have enjoyed your vacation with us, thank you for sharing your story, which illustrates our main desire and goal towards which we aim all our efforts–to ensure the unforgettable time throughout the entire Le Blanc experience. We will be honored to welcome you back and looking forward to that opportunity.
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Perfect place for a special occasion . Top notch in every way . Part of the palace resorts who know what they are doing. We have stayed in all different ones, they are all fantastic but le blanc takes the cake
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Thank you so much for your kind words from all the Le Blanc team, we are delighted to know that this vacation was a dream come true! We are looking forward to your future visits; it is always a pleasure to be your hosts in Cancun.
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This resort is great resort. Perfect for "Adults Only" getaway. I will definitely recommend.
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Thank you so much for your kind recommendations of our resort and for sharing wonderful photos. We all are delighted to know that you enjoyed Le Blanc and services of our team; we will be glad to have an opportunity of welcoming you back soon.
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Resort is wonderful with very attentive staff. Restaurants were first class. Pool is very nice with very attentive, friendly, hard working staff. Menu at the pool was refreshing and tasty with lots of choices beyond hamburger, fries etc. Would highly recommend for couples or friends. Security at the resort was first class and I felt safe. I went as a...
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Thank you very much for your kind words and recommendations. It’s our sincere pleasure to know that yours and your sister’s vacation with us met your every expectation and you felt comfortable at the resort as well as in Cancun. We are looking forward to welcoming you back to Le Blanc!
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Having two kids at home, my husband and I are always looking for an "adult vacation" to relax. After a recommendation from another couple, who also traveled with us, we decided to stay at the Le Blanc. The reviews were excellent and appeared to be exactly what we were looking for - and thankfully it lived up to all of...
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It’s such a pleasure to know that your vacation at Le Blanc exceeded your expectations and you found here all the elements needed for relaxing and peaceful getaway. We deeply appreciate every recommendation from our guests, and are willing to make every effort in order to justify all the complimentary feedback we receive. Thank you for rewarding us by sharing...
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This is the top of the line Palace Resorts hotel. We chose it for our honeymoon in January for that reason. Most people who go there get a $1,500 credit, but because we exchanged through RCI we didn't have that luxury. Many of the activities and extras are priced to help people eat through that credit, so we did not...
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Allow me congratulate you once again with the recent wedding and wish you a long and happy life together. We all are grateful and honored for being a part of your honeymoon; it’s a pleasure to know that you enjoyed it and will return for relaxing getaway in the future. I apologize for those inconveniences you mentioned in this review,...
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Let me begin by saying that I am not an enormous fan of all-inclusive hotels like all the ones in the Cancun/Playa Del Carmen area, but we did visit LeBlanc for 5 nights about a year ago with another couple (I apologize for the tardiness of this review). I have stayed at most of the nicest AIs (all-inclusive) along the...
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I would like to thank you for taking the time to share with us this review and making various observations, which will help us to ensure that we are able to meet different expectations of our guests. I am glad that you enjoyed our food and beverage selection along with the service and accommodation. I also would like to assure...
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My husband and I just returned from an eight day stay at LaBlanc. As new members, this was our first stay at any Palace Resort (we sent our niece to Moon Palace in October for her honevymoon and did not have any issues at all!).
The only problem we encountered was not getting Ocean View (which was promised to us...
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Thank you very much for sharing this review, and for recommending our services. I apologize for the inconvenience you experienced during your stay; your comments were shared with Front Office manager to increase efficiency of communication within the department. Thank you for your comments about our staff, and that their efforts and attention made you feel special. We will be...
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