I'm just going to do a pros and cons list. CONS - 1) they messed up our reservations and had to change rooms twice, even though I contacted the hotel directly 4 days before to confirm we had joining rooms(we are a family with 5 children so this was important) They reassured me they did. we get there and find... More

At first glance on the internet photos I was very excited to come to the Oasis. When we arrived in the lobby of the hotel I was also impressed. But that didn't last! Started at the front desk, where it took over an hour to check in due to our first rooms being flooded and had to wait for another... More

I m going to keep this one short and to the point. We were extremelly skeptical going here bacuse of mixed reviews. Oasis Cancun had even worst review so we opted for Grans Oasis. Well they are basically same resort just in different sections, you still get access the same beach and the pool. The rooms are obvioulsy different and... More

A friend and I went for a week. Thought we would try the new sens rooms and see how they were. Although nice with a modern look, not worth the money. Do get the black wrist bands they are less and offer all of the same restaurants and lounges. The "upgraded" mini bar is a snickers bar and a bag... More

Just returned from a 3 night 4 day getaway, we stayed on the 5th floor lagoon view, in the main building, our room was nice no real complaints. Don't believe all of the negative reviews, the good out way the bad. Check it out for yourself. Check in and out went smoothly. Staff was very helpful, when needed. The place... More

To earn 4 stars 1st thing they need is the improvement at chech in and out. The staff working at concierge desk are really incompetent! Expedite check out is just a waste of time, don't do it because you still have to wait in line again to get final check out and "exit ticket" when you're ready to leave the... More

All I am going to say is that please, please, please, don't believe the ridiculous reviews. It was an amazing place. I am sorry I am going to laugh about the petty cat remark, SO WHAT there was a cat wandering around, there were also your typical birds, iguanas, lots of peacocks, and anoles. Sorry, anyway yes there was a... More

Nobody knows nothing, the service is not customer oriented, the place wasn't clean enought, the rooms don have enought spaces to arrange your closes, the responsiveness for their mistakes are cero... Forguet it.. Don't go there!!!. More

This hotel sucks. If you are someone like Jersey Shore, you might want to stay here, or if you are a senior citizen. If you are a young adult with no children you will constantly compare this crappy hotel to many hotels in your own community that is a 2 star. The staff are not friendly, or helpful. Bring a... More