The hotel itself was nice & simple. It was easy to find my way around, and I felt comfortable and safe at all times. The resteraunt staff, and the entertainment staff were energetic and fun, and the quality of service was a 5 out of 5. The beach was clean and very pretty. There were plenty of activities to do... More

We stayed at the Ocean Spa for my husband's 50th birthday from Jan 29 - Feb 5, 2012. We loved it! Have done a lot of travelling (having been to Jamaica, Cozumel, Grand Cayman, Florida(5times), California, Arizona, Cuba, Las Vegas) .... and this hotel measured up! It's a smaller hotel = a more personal feel. I had read a number... More

If you want to have a nice relaxing and pampered vacation, do not stay at the Ocean Spa Hotel in Cancun, Mx. My husband and I were celebrating our 26yr wedding anniversary and the review on Expedia rated this hotel as a 3 star. It wasn't even close! They didn't have our reservation when we arrived, and the room we... More

We went here and originally was booked for a 7d/6n stay. I was not expecting a 5 star accommodation and did lower my expectation due to the reviews here prior to arriving. However, the hotel is just barely above "roughing it" and felt like I was camping. The room was dusky and had the bare minimum to comply to minimal... More

Smaller hotels are way better, met more people then in a large busy resort, got to meet staff enough to talk everyday about anything .Beach beds and large loungers were the best. The small beach was always clean and great for wading and swimming . Be nice and always tips. Most of all be patience with Mexico. Oh respect the... More

We won a stay at this hotel and it was one of the worst places we ever visited. Upon arrival our room wasn't ready for over an hour, then we had to ask for hangers. The walls of the room are so thin you can hear your neighbor using their sink, as well as kids screaming, construction work, etc. Our... More

We went to this hotel as part of a time-share presentation deal. We had to be moved from our first room due to the black mould. We were told there were no more rooms but we could be moved to another hotel (which, in hindsight, maybe we should have done) but were miraculously upgraded only when my husband started showing... More

My friend and I just got back. We were there January 24-30th. My friend is handicapped with MS and 300 pounds. We booked a handicaped room and it was fine. It was clean and had a great shower with a seat. No table on the balcony. We initially didn't have chairs either or hangers but I called the desk and... More

We stayed at the Ocean Spa Hotel this month in Cancun. The rooms are so outdated and just plain ugly. We had a room with a balcony. No chairs or a small table which was disappointing. Rooms are not soundproof so was noisy all night. The food at the buffet was not good, hardly anything edible. The staff, however, were... More