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Celuisma Imperial Laguna Cancun

2.0 of 5
Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
Hotel amenities
Ranked #150 of 171 hotels in Cancun
2.5 of 5 stars 103 Reviews
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103 reviews from our community

    Trip type
Traveller rating
    7
    20
    31
    21
    24
Date Rating
HimmelWolf
Ciudad Juarez, Mexico
Senior Reviewer
6 reviews
4 helpful votes
1 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

I should have heeded the reviews before booking. The stories posted about no hot water were all too true. The evident lack of maintenance in the room and the fact that the door lock did not work properly would not have been so notorious had it not been for the fact that we had no hot water at all during... More

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wickedem
New York City, New York
2 reviews
1 helpful vote
3 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I booked this hotel for a GREAT price before I read all of the reviews, so when I did read previous reviews I got very nervous about staying here. However, my trip to Cancun was an absolutely amazing experience, and this hotel did nothing to hinder it. The rooms: For those who complained about the kitchennette, the shower, or the... More

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DeepBlueHorizon
San Jose, California
Senior Reviewer
6 reviews
5 helpful votes
1 of 5 stars Reviewed 30 December 2011

It seemed a nice little place at first. The walls really stood out to me, yellow and disgustingly bumpy, but it was okay, I guess. It didn't cost that much, which was a plus, but the "kitchen" was nothing but a small counter and a refrigerator that didn't really work. Also, the shower had three knobs with no instructions, and... More

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tracyx
san jose
Contributor
15 reviews
13 helpful votes
1 of 5 stars Reviewed 30 December 2011

We booked a room in this hotel, a "bay view" room. First of all, a couple of things that's not the hotel's fault: not a good location, at least 10 minutes walk away from a couple of restaurants, and a 10 minute bus's ride away from the real hotel zone and beaches. Second of all, this part of the lagoon... More

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dee_gigi
Ca
2 reviews
3 helpful votes
3 of 5 stars Reviewed 31 July 2011
3
people found this review helpful

I had read previous reviews and sort of knew what to expect upon arriving to the hotel. The hotel is located off of Kukulcan (which is the main street). Its in a local neighborhood that is fairly safe in case you rent a vehicle. There is plenty of free parking. Our reservations had said that our room would have a... More

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BC_Girl_45
Victoria, Canada
1 review
3 helpful votes
1 of 5 stars Reviewed 28 March 2011
3
people found this review helpful

If you are looking for a place that is on par with tent camping... then maybe you'd be ok here. BUT I doubt it!!! The AC did not work. The next room's AC did though and as their unit was right outside my patio door I could hear it going on and off all night. Also the bars close by... More

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Lars_5
Seattle
1 review
1 of 5 stars Reviewed 31 January 2011

This might have been a nice place at one time but it was downright one of the worst places I've stayed. We had to cram into three rooms because the forth one smelled so bad you couldn't even enter the room (not exaggerating). The phone was busted, the beds contained hair, the soap in one of the bathrooms had been... More

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walderlust
Montreal
Senior Contributor
44 reviews
14 helpful votes
3 of 5 stars Reviewed 2 January 2011
5
people found this review helpful

When I saw the room offered to me I wanted to cry. It was depressing....I had no one else but me to blame and my Christmas and New years were ruined........I want to sob! I went back and asked if there were better options....and was asked to take a look at two other rooms...... I was beginning to feel nauseous.... More

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Kroe9
Coventry, United Kingdom
1 review
1 of 5 stars Reviewed 30 December 2010

I must say I really didn't get a good feel for Cancun in general. It really is one of those places where you get charged for everything, twice and are constantly left disapointed. However I do put a good part of my hatred for the resort down to the hotel we stayed in. The place was miles from anywhere, the... More

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doublechoc-chip
Manchester, United Kingdom
Senior Contributor
25 reviews
43 helpful votes
3 of 5 stars Reviewed 17 September 2010
2
people found this review helpful

To give an idea of context for this review, we were a group of 3 girls (aged 20, 31 & 32)spending 5 weeks travelling through Central America. We didn't fancy roughing it in hostels, but at the same time we were on a budget and couldnt afford to splurge. We stayed at this hotel for 3 nights from 28th July... More

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Celuisma Imperial Laguna Cancun Also Known As

  • Imperial Laguna
  • Hotel Imperial Laguna
  • Imperial Laguna Cancun
Address: Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico

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