we were there in january. spent the week with florida/georgia line and it was wonderful, they were filming the get your shine on video, nicest group of people you would met. the place is the same as cancun palace just alittle different. they still need to change the music outside in the pool area.

Traveled with my 10 year old daughter on december 2012, and was such a pleasant experience. With the Palace rewards we could get a superior room just in front of the ocean, a spectacular view and super comfortable. All restaurants were so good, specially the brazilian one. The pool was so nice, the bar in the pool so convenient as... More

We stayed last year at Cancun Palace and this year at the new Hard Rock Hotel Cancun. The staff is still just as friendly and helpful. We had a small problem with getting oceanview rooms which I requested last August when I booked. Miguel B.worked on making this happen for us. Ermando at the front desk was also very helpful... More

My husband and I just returned from a wonderful vacation at Hard Rock Cancun. The weather was amazing! There is plenty to do for all ages. The main pool has two sides, one side is very active with a lot of activities the other side is a little more calm. If you want quiet and relaxation I highly recommend the... More

This property is centrally located in the Cancun hotel zone and it offers the all-inclusive plan. I personally think in this are is more suitable to opt for an EP hotel (European Plan=no meals included) because Cancun has a lot of great restaurants and fun close-by areas to explore at are worth leaving your hotel. But if if you are... More

Just stayed at the Hard Rock Cancun, the hotel is AWESOME, great music every place you go. The rooms are very nice!!!! the HArd Rock Theme is absolutely superb, the colors, furniture, amenities........ everyhthing is great. it is definitely a must if you are in the Cancun area. The restaurants are excellent and the food is delicious, the service you... More

Would like to say the waiter service at this hotel was great. Especially an older waiter at the Market restaurant for morning breakfast. His name is Amador and he was exceptional. I couldn't ask for a better waiter.....

Hello, I have stayed previously at the HRC and also numerous times back when in was Cancun Palace! Bellman Sammy, Octavio (Lionel Ritchie) and Miguel are great! Check-in Great job! They upgraded me for free to a Concierge room but since I was travelling with my friend I declined. I was reissued a room on the 4th floor. It was... More

We own a Palace Resorts timeshare and received a 2 week stay for 2 people for free in 2012 (paid flights and that's it). The hotel was being refurbished at this point (from Cancun Palace) but it was no disruption at all, and very exciting to gradually see the new decor! On arrival, our greeting was pleasant and we were... More