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Hard Rock Hotel Cancun

4.0 of 5
Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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Hard Rock Hotel Cancun
Ranked #25 of 171 hotels in Cancun
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535 reviews from our community

Traveller rating
    328
    124
    51
    18
    14
See reviews for
Families
170
 
Couples
182
 
Solo
4
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
michigan
1 review
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

The staff are friendly and provide great service. They work to satisfy your every request. The Market Place buffet has a wide offering for breakfast and lunch. The produce and fruit selections are fresh and tasty.

Was this review helpful? Yes 1
Loudonville, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013 NEW

we were there in january. spent the week with florida/georgia line and it was wonderful, they were filming the get your shine on video, nicest group of people you would met. the place is the same as cancun palace just alittle different. they still need to change the music outside in the pool area.

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Review collected in partnership with this hotel

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

Traveled with my 10 year old daughter on december 2012, and was such a pleasant experience. With the Palace rewards we could get a superior room just in front of the ocean, a spectacular view and super comfortable. All restaurants were so good, specially the brazilian one. The pool was so nice, the bar in the pool so convenient as... More

Was this review helpful? Yes 2

Review collected in partnership with this hotel

Hamilton Square, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

We stayed last year at Cancun Palace and this year at the new Hard Rock Hotel Cancun. The staff is still just as friendly and helpful. We had a small problem with getting oceanview rooms which I requested last August when I booked. Miguel B.worked on making this happen for us. Ermando at the front desk was also very helpful... More

Was this review helpful? Yes 2
Placentia, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

My husband and I just returned from a wonderful vacation at Hard Rock Cancun. The weather was amazing! There is plenty to do for all ages. The main pool has two sides, one side is very active with a lot of activities the other side is a little more calm. If you want quiet and relaxation I highly recommend the... More

Was this review helpful? Yes 3
Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

This property is centrally located in the Cancun hotel zone and it offers the all-inclusive plan. I personally think in this are is more suitable to opt for an EP hotel (European Plan=no meals included) because Cancun has a lot of great restaurants and fun close-by areas to explore at are worth leaving your hotel. But if if you are... More

Was this review helpful? Yes 1
See 3 more reviews by Teresa M for Cancun
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

Just stayed at the Hard Rock Cancun, the hotel is AWESOME, great music every place you go. The rooms are very nice!!!! the HArd Rock Theme is absolutely superb, the colors, furniture, amenities........ everyhthing is great. it is definitely a must if you are in the Cancun area. The restaurants are excellent and the food is delicious, the service you... More

Was this review helpful? Yes 2
Bronx, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

Would like to say the waiter service at this hotel was great. Especially an older waiter at the Market restaurant for morning breakfast. His name is Amador and he was exceptional. I couldn't ask for a better waiter.....

Was this review helpful? Yes 2
Bowmanville, Canada
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 16 cities Reviews in 16 cities
220 helpful votes 220 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Hello, I have stayed previously at the HRC and also numerous times back when in was Cancun Palace! Bellman Sammy, Octavio (Lionel Ritchie) and Miguel are great! Check-in Great job! They upgraded me for free to a Concierge room but since I was travelling with my friend I declined. I was reissued a room on the 4th floor. It was... More

Was this review helpful? Yes 2
See 9 more reviews by tooloon for Cancun
Bromley United Kingdom
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 12 May 2013

We own a Palace Resorts timeshare and received a 2 week stay for 2 people for free in 2012 (paid flights and that's it). The hotel was being refurbished at this point (from Cancun Palace) but it was no disruption at all, and very exciting to gradually see the new decor! On arrival, our greeting was pleasant and we were... More

Was this review helpful? Yes 1
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Additional Information about Hard Rock Hotel Cancun

Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace
Cancun Palace Hotel
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotels in Cancun
#19 Top resorts Hotels in Cancun
#23 On the Beach Hotels in Cancun
#24 Family Hotels in Cancun
Price Range: €€€€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more   less 
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