Sun Palace (Cancun, Mexico) - All-inclusive Resort Reviews

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Romantic Hotels in Cancun

#5 On the Beach Hotels in Cancun

#5 Top resorts Hotels in Cancun

#6 Luxury Hotels in Cancun

#21 Family Hotels in Cancun

Price Range: €€€

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, Expedia, Cheap Tickets, BookIt.com, Olotels, Booking.com, Amex, Agoda, Hotels.com, Otel, Priceline, Venere, HotelsClick and Tingo so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Sun Palace Cancun; Sun Palace Hotel Cancun; Cancun Sun Palace

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2,287 reviews from our community

See which rooms travellers prefer - 526 traveller tips

Jerry D

Norco, California

2 reviews

“Awesome Trip!!!”

Reviewed 24 May 2013 NEW

We had an amazing time at this resort! I had stayed at the Cancun Palace a long while ago, which is now the Hard Rock Hotel/Resort, and it was just as I expected, Awesome! The resort is a smaller one, which is better that way, only because there's no kids allowed. The staff at Sun Palace was awesome, especially Daniel... More

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darleney

Waco, Texas

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

2 helpful votes

“Sun Palace - Extra Special”

Well rating are really off on this one - they should have a six as my husband says. We stayed a week and almost cried when we went home. The staff was smiling and happy to do anything for you. We celebrated our 34th Anniversary - and was surprised with a cake and Champagne - and later when we got... More

Kevin B

Louisville, Kentucky

1 review

“Sun Palace May 2013”

Reviewed 22 May 2013 NEW

This is the first time I have ever submitted anything to trip advisor. The Sun Palace was amazing. We had a little trouble at first when we were shown our room but after a little work and some small complaining we were able to upgrade to an AMAZING room (Thank you to Karla, who works in the front lobby, she... More

Was this review helpful? Yes 1

scott y

Charlotte, North Carolina

“Sun Palace- Awesome!”

My girlfriend and I recently stayed for a week. It was my 6th time to a Palace resort and her second. As always the resort is so clean and the service is excellent! Food is top notch as well as the spa. They make everything so easy and so relaxing! Mery and Yuri and the photo center were great! Maria... More

Much obliged about your recommening us! It is great to know that the girls at the photo centre were pleasant. They are very good with a camera. Although it is an outside company, it is good to know they satisfied as ultimately everything reflects on our resort. Thank you so much for your continued patronage of Palace Resorts and thank... More

sammie44

texas

3 reviews

Reviews in 3 cities

9 helpful votes

“Sun palace---excellent service but !!!”

Reviewed 21 May 2013 NEW

Hi, My husband and I are currently at Sun Palace right now....May 19 to May 23 for our 20 year wedding anniversary All employees here work so very hard and always a smile--never a frown.. All the restaurants were very good--no bad meals at all---the grill by the activity pool was always excellent--everything cooked on the spot and fresh made... More

Was this review helpful? Yes 4

A definite apology for the time it took to fix the bottle dispenser in your room. Shouldn't have happened. I do thank you for your very kind comments on our resort and its staff. I also appreciate your comments on probable improvements. In general I found that you were satisfied with your stay and might be coming back. If this... More

ffrraannkk

Alexandria, Virginia, United States

1 helpful vote

“Loved It”

Reviewed 20 May 2013 NEW

I really loved our stay at Sun Palace. We just got back a couple of days ago, and I already miss the daily activities (pool / beach volleyball especially). There are too many good things to say about our stay, I'm sure I will forget a few! This was our (me and my girlfriend's) first time visiting Cancun. We are... More

Was this review helpful? Yes 3

Yours is a review of a guest who did his homework in choosing a resort. Why do I know this? Because of yur comments on activities and tours. Our activities are designed in a low key fashion. If you enjoy them, do them and if you don't don't, without that feeling of "missing out" which comes with many activites choices... More

vacayseeker65

Windsor, Canada

5 reviews

5 hotel reviews

23 helpful votes

“WARM RAYS OF JOY AT THE SUN”

This was our fourth visit to the Sun Palace. My husband and I always return there when we need R&R time. Each visit keeps getting better. We used our points to upgrade to concierge level, take a trip to Isla Mujeres, spa time and we also used points to buy tequila and cigars. Well worth the 11% tax we had... More

Was this review helpful? Yes 2

Such a wonderful review! I was wondering: You mention that the lobby bar is rather hidden. For the most part I feel it is sub-utilized. You think this might be the reason? Before our total makeover in 2006, the lobby bar opened into the main lobby. We enclosed because we had comments on the noise. Any ideas on this? Write... More

Iconick

Fairfax, VA

Reviews in 2 cities

3 helpful votes

“Good, but least favorite Palace Resort”

Just returned from the Sun palace after a week’s trip to the resort with my girlfriend. I’ve stayed at 5 Palace resorts and after my stay at sun palace I would have to rank it as my least favorite of the ones I have stayed at and would not likely stay again. I enjoyed my vacation but would just not... More

Totally agree that one of the most important facets of a stay is arrival. When it has to do with transportation issues there is precious little we can do and it shows in your review. It is a very detailed comment of different situations. Some are quite recurrent and important and for these I apologize and take full responsibility. From... More

petePa_

pa.

“PERFECT WEEK AS EXPECTED!”

Reviewed 19 May 2013 NEW

We just returned from a wonderfull week at Sun Palace. We are members, and this was not our first time at Sun. Weather was beautiful, service was great. Martin at guest services, is so wonderful, and goes the extra mile to help in any way he can. Also check out the pool by Snack Bar, Katrina was a wonderful server,... More

What draws my attention in your review is the title: Perfect week as expected. And-other than praising your great review- I am sitting here thinking to myself: "Is there anyone who does not expect to have a perfect week?" And then of course, the question hits you: What is perfection? But a guy named Will said it long ago: "Beauty... More

BillCindyJ

Chesterfield, Virginia

Senior Reviewer

7 reviews

12 helpful votes

“Pleasant Cancun experience”

Reviewed 18 May 2013 NEW

Just returned from 6 night stay at Sun Palace. Overall it was a good trip with lots of plus' and a couple of disappointments. Firstly the Resort is beautiful and very, very clean everywhere you looked. The staff is top notch as far as friendliness, warmth and helpful attention to your needs. We want to give a special shout out... More

Each one of your observations is very welcome and valid for us. Both the good and the disappointing. Yep. Weather is something a bit out of our range as is the wind. You can always expect wind when on the coast. I am sorry this made you cancel the Chef's dinner. I feel it could have offset your experience for... More

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Sun Palace All-inclusive Resort Reviews, Cancun

Sun Palace

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