We booked for 7 days and loved the hotel. Our room was on the ocean side but either would offer a terrific view.The beds and linens were very comfortable. The bathroom could due with some updating and I was a little disappointed in the cleanliness of the bathroom and floor areas. There were lots of lounge chairs so need to... More

We went for a long weekend (4 days) and got a great price per night from the Starwood site as we are Platinum members (we didn't even look elsewhere). We didn't mind that it was at the beginning of the hotel strand as we didn't plan to leave the resort due to the length of our stay, the weather (rain... More

As a past hospitality manager and an avid traveller, this property is great value! It frustrates me to no end when some travellers are so picky and do not pay attention to value. Yes this property may not be a North American 5 star, but it is definitely much better than the highly rated properties south of Canada. The truth... More

First off, most of our displeasure is caused from Sunquests false advertising of the all-inclusive Roulette 5 deal. Everyone ends up at the Westin. The rep even admitted this to us once we arrived at the resort. We were told that the resort is the closest to the airport (about 10minutes). We were then taken for the milk run around... More

Our whole experience at the Westin was wonderful-great food, wonderful service by all the staff and lovely spacious rooms. The beach was beautiful and we enjoyed the quiet-didn't want a hotel that was a crazy springbreak scene. All the staff are beyond helpful, and the beds very comfortable. We will definitely go back! More

Why do I say that the Westin Resort & Spa Cancun is like my grandpa? Because the hotel is very old but charming nontheless :) We stayed for 4 nights and had a good time throughout. The room : We were upgraded to a room on the 3rd floor facing the sea. Beautiful view of the ocean and you will... More

Just got back from a Sunquest roulette 5 at the Westin Resort and Spa in Cancun. YOU NEED TO READ THIS. Firstly to qualify, this is not our first trip. We have been vacationing at 5 star resorts for many years and have used various travel agencies, so we consider ourselfs experienced enough travellers to make an accurate commment. Our... More

I have read some very harsh reviews of this hotel but here are the facts. The hotel is very nice, modern with a beautiful beach area. As with all seafront hotels they need constant attention as the wind and salt air is always damaging the property. In this respect the hotel could do a little better in its maintenance. Having... More

My wife & I just spent our honeymoon there. JANUARY IS THE PERFECT TIME TO GO: 80F weather, no bugs, little humidity. The Westin staff is warm, well-prepared, and prompt. Rafael Herrera, our concierge, deserves special mention. He made us feel welcome, spoke to us like a friend, got to know us, told about his family; he pointed us to... More