I stay regularly at this hotel during my business trips. The location in Santa Fe is very convenient, as it is just in front of a new shopping mall full of shops, restaurants and even a great supermarket (Chedraui). The hotel is very functional. Rates usually includes free wifi and breakfast, which is a big plus. The hotel even have... More

Had to travel for business and felt like home. All staff is very friendly. The elevators have a security system that avoid outside people get into guest rooms floors. Breakfast Service is very good, variety and flavor excellent.

During breakfast in the main floor. 2 people entered and grabbed my bag from the table. There is not way the hotel was not involved in some way. You can not exit the hotel and the main area without not passing security and valet parking... They help me to go to make the declaration to the police but the hotel... More

Great location, however renovations are underway with half floors being closed. I had a premier room and was redirected several times by signs and walked an age in reverse direction to find my rom. Room service menu could also do with a refresh.

If you are looking for a hotel in Santa Fe, you would have a lot of options. However, Novotel is as good as any and for a budget traveller might be a good option. The rooms are fairly spacious and the people are really really nice. However, if you are travelling as a tourist you might want to get a... More

This was my second stay at Novotel Mexico. This is a very nice hotel, with a great cost benefit. The rooms are very nice the staff is friendly and helpful. The impression I had was that the Novotel improved since Jun/10 when I was here for the first time. Just be aware that Santa Fe is not the best location... More

Under no circumstances arrive with your car or a rental car....the motor lobby is extremely small and is shared among several tenants, so even getting into the motor lobby is tough. In the afternoon and evening, they allow cars to park on the curbs and any available space, so its difficult to even get to the valet service. Its difficult... More

This is a nice hotel, I love the room and the bed is great. They also have a good gym. However, I echo the negative reviews of the restaurant. The breakfast selection is very good, but everything was cold every day. Cold eggs, sausage, bacon, etc. has never been a favorite of mine. And the service at the restaurant matches... More

It was a good stay, but I am disapointed in the food served. Once I ordered fish which was very smelly and clearly not fresh and the day before all the food at the buffet looked really dried up (dry cucumber, anyone?). Then I ordered a club sandwich with chips... the sandwich was more or less OK, but the chips... More