Concierge services are excellent at this hotel and the location is good for in city activity
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- Mexico City Four Seasons

Concierge services are excellent at this hotel and the location is good for in city activity
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Thank you for your review and rest assured it will be shared wth our Concierge staff.
Sincerely,
Ricardo Acevedo
General Manager
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This review is 7 months too late. It is telling how wonderful the service was at the hotel, as it is still very much on my mind. I went in June 2011. I am reviewing ONLY the massage/spa service. I stayed elsewhere during my 10-day trip to this amazing city.
From the moment I asked the front desk where I...
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Better late than never.... and better still when it comes with such a positive review. Our therapists are among the very best I have experienced myself and feedback from our guests have always been consistently very positive indeed. Thank you for your feedback.
Sincerely,
Ricardo Acevedo
general Manager
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I don't think that I have stayed at a hotel with such impeccable service. It was VIP treatment from the minute you arrived.
The food was outstanding.
Stay on a lower floor so that you can enjoy the beautiful courtyard.
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Thank you very much for your compliments and the way you felt is what we thrive very hard for every single guest to feel when staying with us.
Gratefully,
Ricardo Acevedo
General Manager
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Exquisitely appointed and well located. Staff were superb, culinary offerings delectable and service excellent!!! Only complaint was that thermostat in room did nor always respond to changes in temperature outside and during the night was alternately too hot and too cold. Conference rooms were freezing!!
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I appreciate your valuable feedback and we have immediatley checked the thermostat in 728 to ensure it is properly functioning. On the temperature of the meeting room, we ussually follow instructions from the event coordinators to set it at a certain fixed temperature and I understand that it can be cold for guests as yourself. I apologize for the inconvenience....
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Be sure to request a LOWER floor when booking this FS property, the closer to the gorgeous gardens and the romantic torches light at night the better. The higher floors feel a bit depressing and you're a bit out of the bubble of the beautiful gardens. Interior courtyard room is also a must.
The hotel itself seems a bit tired,...
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I do value your very positive comment on your experience whilst staying with us. We are in constant renovation and high intensity is given in the maintenance of our property and appreciate your comment on a certain musty odor that you experienced. The building is only 17 years old and our last full renovation was 3 years ago. In this...
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Thjis is certainly among my favorites when I'm in DF and wlsewhere. Superb food including the best local and international.(huitlaoche..rough equivilent olf Mexican truffles) omelettes are divine.Caring and catering service, particularly whenI as a single woman is headed to other parts of the city for shopping and dining.
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I stayed 3 days at this hotel on October 2011. From arrival I felt treated like a V.I.P. Checked in very fast and courteous.
I booked 2 different rooms since I was traveling with my wife and a couple of friends. Both rooms were conformable, clean and very quiet. I choose this place because of its reputation and location, very...
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My wife and I have been staying at this hotel for years and although we've tried others, we always come back to the Four Seasons Reforma in D.F. It's a fabulous place to stay with the most professional staff. It's hands-down the best stay in the city. We were a little disappointed that the Sanborn's isn't next door anymore as...
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Great location, friendly staff, great fitness center and quality of room. We are now stayng in condesa df during new yesr eve which is much more expensive but nothing comperable to four seasons. It will be my choice next time in mexico city.
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The Four seasons in Mexico City is by far the best, its safe and in a beautiful area. However the amazing breakfast tops it overlooking the courtyard. My husband and I only stay here when on vacation or visiting family.
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Thank you and Happy New Year!!!!
Gratefully,
Ricardo Acevedo
General Manager
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