We stayed at the hotel over Christmas with my parents and my 2yo. The staff was very friendly and helpful. They even left a stocking for my son on Christmas eve. Very kid friendly, the butler takes care of your every need. Great restaurant and amazing view of Reforma boulevard.
The Spa is amazing and worth every penny. The fitness...
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Thank you for your review,
Family is very important for The St. Regis and we are glad you had an alluring experience during the Christmas season. Remède Spa staff is also very proud for keeping there and in the Fitness Center a great service. But nothing gives us more joy than the news that you are planning to come back....
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We chose St Regis to spend our honeymoon night but it happened to be bad. My wife left her dress in the room but we didn't realize until we got home. The hotel staff said that the dress is gone and couldn't do anything about it. We spend the whole next day trying get any logical response. Without luck. The...
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Dear Guest,
I kindly ask you to send me your email or telephone to reach you back. My address is carlos.fajer@stregis.com.
Kind Regards
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The lobby is what I loved the most. It also has an amazing view of the Diana Cazadora foutain, excellent location, just at the heart of the city: Reforma Avenue. The bar at the third flour is very popular in Mexico City and also a very good place to have business meetings.
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Good morning,
It is great you loved our location and the King Cole Bar and. It is a unique spot in Reforma, the only terrace with a unique view, I am very glad you can find here a place for your succesful business meetings.
Best,
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I and my husbands like to stay some hotels in Mexico City for weekend escape. We have been so far 7 hotels in town. St. Regis in Mexico City is unique hotel we love to stay for special occasion. They have great service from their staffs, they have panorama view of Reforma in Mexico City, and also great restaurant, that...
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We are very grateful with you for writing such a kind note. After all, You make of The St. Regis the best address, it is your preference what allow us to keep developing a bespoke service. Diana Restaurant is also very honored receiving your comments.
Warmest Regards,
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This hotel is brand new and extremely modern, maybe a bit too much...no buttons on the elevators which is a bit unusual at first. Bathroom was a bit dark and view is not the best as it was over a parking lot. A couple of colleagues facing the street were having a hard time sleeping. Breakfast is quite good but...
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Thank you for taking some time to share your opinions at this site. We recommend you to request a Grand Deluxe or a Luxury Suite in your next visit, those are meant for people who enjoy breathtaking views to landscapes like Reforma Avenue or the Castillo de Chapultepec, you will have a nice time sleeping beside the splendor of this...
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We spent 4 nights at the St. Regis Mexico City and from check in to check out, everything was wonderful.
On check in, we were offered a cold glass of Veuve Champagne and whisked away to our room on the 11th floor, overlooking Paseo de la Reforma and then introduced to our Butler who asked if we wanted our bags...
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Dear Guest,
We are extremely happy we could leave such a positive impression. It feels just extraordinary when the execution of service and work at The St. Regis Mexico City makes a guest feel satisfied. We will keep working harmoniously just to make more guests feel that way. Please come back, we hope each time your expectations will be exceed.
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Stayed here 3 nights in early November 2011.
Good location on Calle Reforma, very pleasant rooms and good service.
A slight mix up in the billing was quickly resolved by Alejandro Botti at the Reception Desk.
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Dear Guest:
Thank you for the time you took to review the hotel. We are glad you had a pleasant room in an excellent address. It is always satisfying when we see the names of the staff are remembered for their service quality. We are sure Alejandro and his team will feel honored.
Best Regards,
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Third time staying at the st regis. Love the location, the staff and the rooms. Great breakfast was included and that was nice; they did initially tell me my breakfast was not included, was I thought was incorrect. I spoke the the front desk and she told me if I could send a copy of my itnierary noting the breakfast...
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Dear Guest,
Above all things, thank you for choosing The St. Regis Mexico City for the third time, we are privileged having you as guest. We understand your discomfort with telephone costs in Mexico City and we definitely will enforce communication about this topic with the guests. Nonetheless if you happen to have an emergency or a circumstance like the...
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One of the best hotels we have ever stayed! Stayed with my husband and two teenage boys before Christmas.The rooms are quiet and tastefully decorated. The staff was extremely helpful and always greeted us by name. Wish we were going back to Mexico City in the near future. My only negative comment is there is a charge for internet access....
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Many thanks for your kind comments. It is wonderful you have visited us during the Christmas Season and enjoyed the decorations. Please allow us to welcome you during any time of the year. We will love it as well.
Warm Regards,
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Veuve Clicquot and a warm reception leads you to believe you are in for something special. Our butler met us in our beautiful room and explained the amenities. Great! Unfortunately, all that was good ended there. The only restaurant in the hotel was closed so breakfast was in the bar. The service staff were the epitome of disorganization. We were...
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Dear Mr. David,
We are very sorry we did not offer a bespoke service as expected from a St. Regis. We are really concerned and we would appreciate the opportunity to speak directly to you. I kindly ask you to send us your name and telephone number to my email, carlos.fajer@stregis.com.
Allow us to turn this disappointment into a relationship...
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