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CHN Hotel Monterrey Centro, Trademark Collection by Wyndham

Avenida Jose Maria Pino Suarez 1001, Monterrey 64000 Mexico
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Traveller (123)
Room & Suite (43)
Dining (22)

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About

#47 of 120 hotels in Monterrey
Location
Cleanliness
Service
Value
If you’re looking for a hotel in Monterrey, look no further than CHN Monterrey Centro. Close to some of Monterrey's most popular landmarks, such as Instituto Tecnológico de Estudios Superiores de Monterrey (ITESM) (2.1 mi) and Iglesia de San Luis Gonzaga (2.1 mi), CHN Hotel Monterrey is a great destination for tourists. Guest rooms offer air conditioning and a refrigerator, and CHN Hotel Monterrey makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests. When you’re feeling hungry, be sure to check out Capuleto Ristorante, Il Capriccio, and Silvanos Paseo TEC, which are some Mediterranean restaurants that are popular with locals and out-of-towners alike. During your visit, be sure to check out popular attractions like Paseo de Santa Lucia (1.0 mi), Barrio Antiguo (0.8 mi), and Gran Plaza o Macroplaza (1.1 mi), which are all within walking distance of the hotel. The staff at La Quinta by Wyndham Monterrey Centro looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children's television networks
Car hire
Secured parking
Wifi
Pool / beach towels
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Safe
Telephone
Bottled water
Microwave
Refrigerator
Flatscreen TV
Radio
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English, Spanish

Location

Avenida Jose Maria Pino Suarez 1001, Monterrey 64000 Mexico
Name/address in local language
CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
473Reviews5Q+A8Room tips

Reviews
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Jade de Haas wrote a review Apr 2023
2 contributions
+1
I’m surprise that there are good comments about the hotel here and I’m very sorry to say but my experience at the CHN Hotel it was terrible. We are a group of 14 people and no one had a good experience. Disorganized restaurant - started arrives after 45 minutes. I still didn’t have my main course (I ordered yesterday). Beside of that, unfortunately the food has no taste. The caeser salad took 50 minutes to arrive and it didn’t look like a proper salad. We had to go do a fast food to get something to eat. The room has Musty air. No good connection of internet to work properly. I had to spend all my day in the lobby to be able to work. The windows are terribly dirty and it does not open - We can not get fresh air. And while we are trying to get some rest we see someone in our window cleaning it without we getting informed. Some of us were getting out of the shower and walking naked. That was so embarrassing. The barthroom was not cleaned properly. The telephone from the room does not work. There is coffee machine in the room, but there is no cups. There is a hair dryer holder in the bathroom, but there was no hair dryer - I had to go to the lobby to request for one as the phone was not working. Unfortunately I do not recommend this hotel to anyone.
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Date of stay: April 2023
Location
Service
Trip type: Travelled on business
Room Tip: I do not recommend the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lagabowabo wrote a review Mar 2022
Miami Beach, Florida1 contribution
It was discussing... Carpets and hallways dirty and unvacuumed. First room we got had dirty sheets... second room, clogged sink and shower.... carpets didn't look clean... room smelled nasty. It was unbearable. Although the front desk and waiters at restaurant try to do their best... it really didn't feel comfortable.... I didnt want to be barefoot on the room or bathroom.... Morning breakfast, coffee was bad, cold, not enough staff at restaurant and one waiter couldn't take care of all people, even when he did his best. It's a shame that few of the workers/staff really tried to do their best... but there were too many issues.... The price for the room doesn't justify it... since we switched hotels as soon as we could and paid less not far away... and was AMAZING new AND CLEAN hotel! I decided to write this so either Wydham takes action and corrects this... or for others to not even go there IT WAS horrible!
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: Don't understand why it was sooo dirty... it was a shame
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando Jimenez, Other at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 1 Aug 2022
an apology for this situation, we are about to start the remodeling that includes removing carpets, due to high occupancy we have delayed I appreciate your comments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rickeys-Travels wrote a review Dec 2021
San Francisco, California1509 contributions216 helpful votes
+1
The hotel is nice and in walking distance to Centro where there is plenty of shopping and resturants. The room was clean and wifi was strong. The outside window was dirty and hard to take a picture out of it. The towels were sub par. The indoor pool was not heated. The staff was friendly and helpful. The breakfast was just OK, noting special. The parking garage is under the hotel. There is not a elevator from the garage to your room so you have to carry your luggage up a flight of stairs to the lobby before getting on the elevator
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Date of stay: December 2021
Location
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando Jimenez, Other at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 1 Aug 2022
Good day, we are about to finish the construction of a new elevator from parking level we are about to start remodeling Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carneiro Clown wrote a review Aug 2021
Puerto Morelos, Mexico1 contribution
There is 3 days that I am asking them to come fixe my toiliet. 4 times in 3 days and nothing. The gym is dangerous. You can hurt your self. Peoplo are nice but just missing some important stuff. And yes, there was an dying fly on the table of my breackfast. Lots of money for not a great service. I am still here till tomorrow. Probably the last time
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Maybe, choose another hotel?!?!?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ROBERTO PEREZ, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 6 Aug 2021
Buenas tardes Agradecemos su retroalimentación, revisaremos el tema del gimnasio, en seguimiento al problema con el sanitario, tenemos en nuestros reportes que fue atendido y confirmado con el huésped, aun así revisaremos si existe algún desperfecto. Esperamos que nos pueda dar la oportunidad de servirle nuevamente Saludos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arthur Castle wrote a review Feb 2020
3 contributions1 helpful vote
There were a lot of spiderwebs on ceilings room, the manager gave us a new one, but this had the same issue room 805 and 817. They didn't react after our complain, just took notice without any feedback. Poor construction finishes everywhere.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 18 Feb 2020
Dear Guest Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Noemi Lopez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mjesf wrote a review Jan 2020
San Diego, California126 contributions91 helpful votes
I was here to take care of a personal matter. The best part of this hotel is the staff. Overall, they were great. The only surprise was that they forgot to put a hold on my card for incidentals, which resulted in one of them chasing me down for cash to pay for the dinner I had in the restaurant. This was handled with an incredible amount of grace and they must be credited for that. The restaurant itself delivered an average burger and fries. I probably would have gotten better results at the nearby McDonald's. The room itself was all right, but I could have sworn that the floor was uneven. I also noted that the quality of the materials used in the bathroom was all over the place, and hot water was a challenge. As far as value for what I spent, that was not so good. Others in this range have done it either cheaper, better or both. Would I stay here again? Only if the deal offered was good.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, Gerente at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 15 Jan 2020
Dear Guest Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to know about the incidents. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Noemí López
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Khaled I wrote a review Dec 2019
Monterrey, Mexico270 contributions47 helpful votes
I expected the hotel to be average. I thought it’s decent enough from the pictures. We wanted a hotel with indoor pool. And this hotel was one of the few. The first impression was not good because I didn’t find someone who speaks English and even on the phone, I waited like 5 min for them to find someone who speaks English. The room’s odour was too strong, and when we turned the Air-con to warm, it emitted bad smell. The floor and the mirror was not really clean, but the rest of the room was clean. We took a day use there. So, we went to the gym and the swimming pool. The gym is basic, so basic. It has that equipment that includes different types of exercises. Med-ball, few dumbbells, bar without any weights, and a some treadmills. The swimming pool was dark and the water was not deep at all, for adults. There floor was to the swimming pool was wet and I slipped and fell. The water didn’t really look clean, like there was oil in the water. The breakfast was ok. They were responsive when I ordered more towels ( I had to figure out towels in Spanish though in order to order them. The main problem is that the price is not any cheaper than other hotels. So, why I book this one and don’t go for a nicer ones? Well, don’t get deceived by the photos.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 30 Dec 2019
Dear Guest Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with each area We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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insanidiy wrote a review Dec 2019
Monterrey, Mexico128 contributions40 helpful votes
The first thing that hits you when you enter the hotel is the smell. Very strong, supposedly good smell. The lobby is just masked with fragrance that it made me dizzy and breathless. When we got up to the floor where our room was, I understood why they put such strong perfume. They tried very hard to cover the musty smell of the hotel. The hotel is old. It’s design seems to be stuck in the 80s. And signs of wear and tear can be seen here and there. But they did try to cover these up with a fresh coat of paint. The beds and pillows were comfy and the rooms are adequately clean. The drawbacks include a very noisy air conditioning unit, noisy streets and poor plumbing (water cannot be contained within the shower area and the toilet does not stop flushing unless you turn off the tap at the bottom of the toilet bowl). Breakfast was good. They were able to provide food despite guests coming down late for breakfast. We booked this hotel because of their indoor pool. Sad to say the Pool area was dark and dingy (it was a cloudy day in Monterrey and they did not turn on the lights until sunset) and the Pool steps were very unstable. We also used their gym. Very basic and some equipments were old. All in all a pretty average stay for me. Borderline poor. Not worth the price paid considering there are better hotels in the same price range.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 28 Dec 2019
Dear Guest Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about de property. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Noemi Lopez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manuel wrote a review Nov 2019
Austin, Texas184 contributions46 helpful votes
+1
Spent a night here. It's conveniently located downtown. There's a McDonald's, Tim Hortons and seven eleven within a block. Parking on premises. Good breakfast buffet which included fruit,. chilaquiles, refried beans, scrambled eggs with tomatoes, potatoes, and a la carte omelettes and quesadillas
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Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 28 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. It is always a pleasure to receive positive feedback. I am particularly pleased the way you rate our service. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Noemi Lopez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angelica R wrote a review Nov 2019
22 contributions
This business class hotel is everything but good. Front Desk check in was slow and sloppy. They couldn’t find my reservation, did not know if the room had be prepaid, took forever. Rooms are spacious but not very clean. The bed was too soft and bumpy and the pillows were too hard and bumpy. TV signal is good for some Chanel’s only. Room service adequate but expensive and there were no towels in the room. Requested them twice and never arrived. So, if you are coming to Monterrey, look for other options in the accommodations department. This hotel is not one.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Culture06113245714, General Manager at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Responded 10 Nov 2019
Dear Angelica Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Monterrey Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Noemi Lopez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€85 - €109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
La Quinta by Wyndham Monterrey Centro
LOCATION
MexicoNorthern MexicoNuevo LeonMonterrey
NUMBER OF ROOMS
231
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CHN HOTEL MONTERREY CENTRO, TRADEMARK COLLECTION BY WYNDHAM - UPDATED 2023 Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about CHN Hotel Monterrey Centro, Trademark Collection by Wyndham
Which popular attractions are close to CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Nearby attractions include Museo de Arte Contemporaneo (MARCO) (1.1 km), Basilica de la Virgen de Guadalupe (1.2 km), and Auditorio Pabellon M (0.3 km).
What are some of the property amenities at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Conveniently located restaurants include Restaurante La Reina Regia, El Rey del Cabrito, and Cafeteria Gaby.
Are there opportunities to exercise at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
Yes, dry cleaning and laundry service are offered to guests.
Does CHN Hotel Monterrey Centro, Trademark Collection by Wyndham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at CHN Hotel Monterrey Centro, Trademark Collection by Wyndham?
The staff speaks multiple languages, including English and Spanish.