We had an updated room-everything worked. It was on the order of a older Comfort Inn. Room was very clean-great housekeeping. I think once they update all the rooms the reviews will be better. If I had gotten one of these rooms described in previous reviews, this review would be much different. Buffet was typical, you just have to look... More

This was my first experience with an all-inclusive so I have no basis for comparison but I will say that other people I met there assured me that this was on the low end as far as the service, food, and rooms were concerned. The first room I was assigned had a bed that looked like a pull-out love-seat with... More

I'd read all the other reviews and thought for sure, I'll give one of those good reviews cause that's how I am. I understand it's a 3 star resort, not a 5, and I got a pretty good all-inclusive deal. I'm not expecting the Taj Mahal, we're not like that. But man, we just returned yesterday from our vacation and... More

The management of this resort put my sister, my 79 year old mother, and myself in a room where the entire building had no hot water. I complained the first three days of our stay. Finally, they moved us on the third day, but they us wait until after 12 P.M. to access our new room. The employees at the... More

This hotel is NOT what I would consider a luxury vacation. We had no hot water in our room to shower. They failed to tell us at the check in counter that you had to request hot water. We realized that the second day. We requested hot water once we realized this everyday until we left and never had any... More

We refused the first room they tried to put us in, as we walked and walked to find we were put in an end building, on the second floor, with no elevators. We had specifically requested a ground floor and paid for an upgrade for a king, beachfront. The second room (temporary until the next day) was awful; the phone... More

This was a great vacation for a 3 star hotel, although you can NOT go in with 5 star expectations. I definitely have a pros, cons, and advice list. I hope this helps anyone traveling to Freeport!:) PROS: 1) Staff: bartenders, activity directors, house keeping. They were all great. Very friendly and you could tell they try their best to... More

We came to Viva Fortuna after reading many many mixed reviews from Trip Advisor and decided to come with zero expectations ~ thus, for 1000.00 for a week here, we were pleasantly surprised! Check in was a flash with great customer service at the front desk and staff who know their home and enjoy sharing their knowledge with you. We... More

We booked an all-inclusive getaway for $1,000 per person and I guess you get what you pay for. The rooms were horrible. We had 3 other couples with us and none of their rooms were acceptable. We asked to switch rooms and checked out 3 different rooms, all the same. They smelt musky, old, nothing like the website pictures. Our... More