I checked into the Pelican Bay on Saturday 01/21/12 with my friend we were there to celebrate her birthday. From the moment we arrived and greated by Stanley the bell captain to the front desk . Where we met Tara it was like wonderful, to have such nice friendly beautiful people who showed warm with their smiles. They were able...
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OK...so what's it like to stay in a beautiful setting but be at a 2nd-rate hotel? It's like "lemme outta here!" That's how i felt about Pelican Bay! I checked in thursday night...tired and ready for a nice relaxing bath...no such luck! RUSTY water...ants in the bathroom!! YUK! Moved to another room - no HOT water...ants in the bathroom! Double...
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Dear Teresa H,
We sincerely apologize for the experience you encountered while visiting our hotel. Once your problem was communicated, we immediately tried our best to get to the root of the problem. We believe that your water issues were due to an island wide water issue that created issues as you stated on our property. By the time that...
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Stayed here for 4 days. Enjoyed everyday. Had no complaints. The hotel is located on the harbor next to the market shopping center. It is situated between 2 harbors so no matter where your looking there are nice views, some breath taking. The room it self was great 2 doubles. Clean soft beds. Refrigerator. With balcony. It's the kind of...
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Dear Havlyn,
Thanks so much for providing a review regarding your recent stay! At this time we only provide a free complimentary business center, but your comment will be taken in to consideration.
Thanks for your time!
Della Bridgewater
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I stayed at the Pelican Bay at Lucaya hotel from January 12-16, 2012. My fiance and I were there on a scouting trip for potential venues for our wedding. From the moment we arrived to the moment we left, our stay was nothing short of perfect. The staff were friendly, attentive, thorough, and on point at all times. Each day...
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Dear Danielle N,
Thank you so much for providing such a wonderful review regarding your recent stay! You certainly blew me away as I read. It's so great to know that you thoroughly enjoyed your stay with us.
We're extremely happy to know that you felt the happy hospitality that we aim to provide to each and every one of...
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I stayed at this hotel January 5 thru 8, 2012. I am writing to say that though the hotel was decent, it is lacking a lot of amenities that a "great"hotel should have. The first room i stayed in (342) didn't even have flat screen tv's. Free internet should be provided. No stove or stove top. I didn't even have...
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Dear Sayt,
As I stated in my email to you when you sent this email to our Reservations Department, we humbly apologize for the unpleasant stay you experienced during your visit, You declined speaking to me verbally and never acknowledged my email regarding your review.
As stated in my reply to you: 1. We are not marketed on our website...
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The state rooms are very nice. The buffet breakfast is very dissapointing and very expensive. In fact due to a reservation issue with how old a child is I was short changed an included breakfast that management refused to budge on. There are no activities and this hotel and you need to use a public beach with is not very...
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Dear Rog735p,
Thanks for taking the time to provide feedback regarding your recent stay with us! I apologize that our breakfast product was not to your liking. If you would like to share further information regarding how it was handled I would be happy to contact you. I am not aware of what took place but our age policy for...
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The suite room at Pelican Bay was gorgeous and extremely comfortable. The designers made really unique and tasteful choices for the space, including the furniture and fixtures, the view from the balcony was awesome, the housekeeping was immaculate, and the desk staff were very courteous. The biggest drawback of this hotel was the breakfast service, which was sparse, inadequate and...
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Dear Jonathan K,
Thanks for providing feedback regarding your stay! 331 is a definite favourite...
We apologize that our breakfast product did not meet your expectations and we will certainly take your review and make changes where necessary to our daily operations.
We look forward to your return to Grand Baham Island and our hotel.
Della Bridgewater
Operations Manager
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Just returned from a wonderful trip to Lucaya. Our stay at Pelican Bay started out just ok, but got much better. We originally booked a standard room. I knew from other reviews that it would just be basic, but figured it was ok since we probably wouldn't spend a ton of time in the room itself anyhow. Plus, I'm usually...
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Dear Madisonsara,
Thanks for providing such a thorough review of your recent stay with us. I must agree with you that some of our waterside standard rooms are in much need of updating and we are currently working toward that goal, however this does not reflect our full compliment of waterside rooms. We certainly apologize for the bad first impression...
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We loved Pelican Bay! As others have said, it is so conveniently located, and the ferry to Taino Beach is a nice (free) perk. Do get the breakfast package, as it was worth it. We also enjoyed the Marketplace and its proximity to the resort. We are the adventurous types, though, so after the first day (of a 3-day stay),...
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Dear Strubiedoo,
Happy New Year to you! Sounds like you had a great stay! Thanks so much for taking time to post about your experience, it is certainly appreciated by our management team and staff!
We hope for you to tell your friends and family and we look forward to your return to our beautiful island and our hotel.
Della...
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This was our second stay at Pelican Bay, so you already know we love the place. It is quaint, quiet, yet steps away from the activity in the Marketplace. Upgrades from last year include good, flat screen TVs and much better reception. The only thing we didn't like was the living room sofa and chair set which had very high...
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Reviewed 12 December 2010
Dear Drifters_10,
Yayy! We are happy that you had a wonderful stay with us! And loving the place is just beautiful, because I love it too! It was very great of you to notice our upgrades, we continue to do them periodically to ensure that our visitors are happy!
Your point regarding the high sides of the sofa chairs is...
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