Do NOT rent any condo here! The place is old and worn. It's just sad, honestly. I rented through VRBO as the condo, owners Jack and Win, had all positive reviews. When we arrived first in our shared taxi, the entire taxi looked at the "Resort" and went quiet. I didn't want to get out, but we did. Upon entering, I was hit with a musty, smell. There was a giant party going on in front of our deck. People were vaping, smoking, and drunk. When I tried to open the sliding glass door (the only light in the condo comes from that - there are no windows), A metal pole fell on my finger. I immediately called the owner, Win, and told her I didn't feel safe, that I was injured, and that we wanted to leave. She BEGGED me to stay. She offered me a bottle of wine and told me to walk to the point and we could talk in the morning. Well, I did not take the wine, and when we walked to the point, we saw the pool - which was cloudy and disgusting. There were signs saying "Posted - Keep Out". I spend the entire evening trying to find another place to stay. Thankfully, I did. I called Win the next day and told her we were leaving. She started yelling at me that if we weren't happy we should have left as soon as we arrived. Um, I tried that and she begged me to stay - again, offering wine. I offered to pay for that night - as we did sleep there (we had nowhere else to go). She was horrible - like a completely different person from the night before. We left and stayed elsewhere - paying for another resort for 6 nights. I called VRBO and they "assured" me I'd get my money back and they bumped my case up to "Health and Safety." When I got back, I still had no resolution. I emailed the owners and said I'd have to leave a negative review, which I did. Then the management company called me and tried to "bribe" me with a partial refund to take down my negative review. Did I need the money back - YES - was it the right thing to do? they were going to make me electronically sign that I would never post a negative review. I just couldn't do it. The next thing I knew, the owners alerted VRBO about my negative review and VRBO took it down saying it was EXTORTION! What recourse do I have, other than leaving a review? I just wanted my money refunded. I am a teacher, a wife, and a mom of four children. We saved a long time for this trip. I have never left a bad review - EVER.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.