We spent 3 nights for our honeymoon at this resort ... We thought the amenities were really nice, nice pool area, nice beach (a little small and a bit rocky, yet really nice), great views from the hotel, a little far from downtown or the airport, close to the ferry docking area, not impressed at all with the food (not... More

My husband and I went on a second honeymoon. Sugar Bay resort was very nice, but what made me rate this place as excellent was the Mangrove Restaurant. The Manager at that restaurant Cavelle Francis gave us the best customer service ever. Very pleasant and catered to our every need. She's the most warm and friendly person I ever met.... More

Terrible experience! 17 of us went for my daughters wedding, the service was terrible and unaccomadating. One of the guest is disabled and I was told they would hold a wheelchair for her ( the resort is all hills and not disable friendly) for three days no wheelchair. Then they said one was freed up but would have to put... More

Abusive policies and practices to the guests. Book another resort if you value your money. The property is under new ownership and it shows; under Wyndam this was a very classy place. Upper managment also seems to be in outer space; the manager and general manager were no where to be found my entire trip (One week). The Bad- 1.... More

I am not that picky of a person. But the site plays the place up to be super luxurious and its really not all that much. Maybe im just spoiled but we dropped some money to get that. We also paid for the All Inclusive package Beach view King room. They put us in a room with 2 twin beds... More

I was holding my breath after reading some of the poor reviews, but in the end was extremly pleased with Sugar Bay! I read many reviews stating that the staff was unfriendly, and that the service was poor. I consider the complete oposite to be true!!! Everyone was extremly kind, friendly, and professional. And the service was outstanding in my... More

Disappointing for the price. We did the all-inclusive. We paid for an ocean view room and got the tops of the other buildings with the ocean in the background. They did upgrade us the next day and that was great. The rooms were kind of run down, again for the price....The grounds were beautiful and the gym was nice. There... More

DO NOT book a trip to this resort. After pre-paying for AIP I was charged $250 for a nights stay. Management promised to have this taken care of, told me to come back in morning to do so. Next day they were not available and another $100 charge they could not explain what was for. After being promised it was... More

I almost have to wonder if we stayed at the same hotel that has been reviewed so negatively on this site. My husband and I just returned from a 5 day getaway to sugar bay (may 13-17) and we were blown away by the stellar service, the extremely kind and accommodating staff, the impeccable views, the amazing grounds ( the... More