Rooms are dark...you need a flashlight to see clothes in the closet. Only two small drawers are provided and you have to sit on the floor to use them. Mirrors are positioned so that they are not usable or well lit. Service is terrible. Pools are cold. No heated hot tubs. Outrageous prices. Internet canceled every 24 hours no matter... More

The W is amazing! We stayed there for 3 nights and than headed back to Old San Juan! Hotel staff were incredibly friendly. The first night we got there we arrived at around 10:30 ish (Took the ferry, horrible idea. DO NOT TAKE FERRY!) and called the hotel prior to reaching the island. They told us to call when we... More

My friend and I stayed here in December and absolutely loved it. We overheard some whiny American tourists complaining poolside, but our experience was wonderful. We live on St. John in the USVI and take long weekends to various islands throughout the Caribbean regularly, and we enjoyed this trip more than most. The spa staff was wonderful, the food creative... More

My husband and I planned our visit to the W Vieques on a last-minute whim – literally last minute. We booked our hotel from the Vieques airport on our iPhone. Needless to say, we were impressed beyond measure. Let me be one of the first people to tell you – this is not a truly family friendly resort. While we... More

The W Retreat & Spa - Vieques was simply amazing and far exceeded every expectation I had. The property was breathtaking. The attention to detail perfect. The room was absolutely beautiful with an amazing view of the pool and ocean. It was beyond clean and cleaned everyday by noon. The food was delicious at the pool, Wet, the cafe and... More

The hotel is situated on a nice property in a beautiful, remote location - but the service and overall experience was truly lacking, particularly given the price point and the usual W Hotel standards. I overhead someone at the pool say it best: "you just have to stay on top of the staff all the time if you want anything... More

For new years eve, At the living room bar were 2 weitresses very rude and offensive named Isa and Michelle almost ruin the evening with rudeless and ignoring service, but a girl named Paulina saved the night, quick service and great place, just have to find the right person. More

2 GRANDPARENTS, 2 PARENTS AND 2 KIDS (3 YEAR OLD AND A 10 MONTH OLD...) We loved this property. The W lived up to it's reputation with a stunning set of pools, lovely large rooms and stellar grounds. it is a small hotel with friendly staff and really great food. Our only complaints would be that anything we had asked... More

My wife and I stayed at the W for 5 nights. We did enjoy the hotel and I don't think we would consider staying anywhere else when we return. Staff was friendly and helpful, did not have any problems with service, but we were away from the hotel most of the time. Room was large and we had an ocean... More