The front desk staff were very friendly and helpful especially Myrna. I appreciate her giving us her insight and suggestions on were to go to eat and get around Old San Juan. The lobby and outside of the hotel were very nice but I was disappointted with the up keep of the room. And the tv lost signal on most... More

We stayed at this hotel on the day before our cruise. Most of the taxi drivers do not know where it is but if you tell them it used to be the Diamond Palace, they'll know it right away. When I told our taxi driver Diamond Palace he said right away "Oh, the Condado Dump". Apparently this is what the... More

I stayed at this hotel from 4/11-4/15 in celebration of my birthday. Upon entering, I was greeted with smiles and pleasantries...which continued throughout my stay. My booking agent had informed them about it being my bday, so I was upgraded to a suite; but about the hotel itself. It stayed immaculate, the courtesy breakfast was tasty with lots to choose... More

Upcharged us for our booked in advanced rooms. They do not have pillow top beds as advertised. They do not have room safes as advertised. If you enjoy other people's hair in your shower, then stay here. Hair and ring around the tub indicated that it hadn't been cleaned in a while. Gave us a room that was occupied. Made... More

Clean, comfy, good location, good price-nice shampoo plenty of tv channels in English and Spanish - nearby restaurants-parking and easy taxi service-basic help your self breakfast to get the day started

This hotel has so much potential. First, it has a pretty good location. A nice beach area is a block away; there are plenty of bars, and restaurants in a close proximity; Walgreens for your miscellaneous needs across the street. We were able to upgrade to a suite for a reasonable price and The view from our Ocean View room... More

We had not stayed in Condado in may years, and remember when this hotel was a run-down casino. It's now a beautifully-renovated property, with great prices and friendly service. I booked after seeing a few positive reviews, and was happily surprised to find out the hotel had just opened a couple of weeks before our visit (they were literally shooting... More

We stayed here on 4/29 - 5/3 for our honeymoon. I booked a standard King room via orbitz. I emailed the hotel directly before our travel to request an upgrade to a King Suite with an ocean view. When we arrived we got just that at no charge. Our room was very spacious with a nice view of the ocean.... More

Some things about this hotel were great. The room was great (we had the suite), the location was great, the staff was great, the breakfasts were decent. But there were problems. First, our room was not available at check-in time. When it still wasn't available half-an-hour later, we were upgraded to a suite. Secondly, there was a problem with hot... More