we stayed 3 days, the room smelled bad, we had a room for the interior ... received poor service from the maid, there was much noise in the hall employees, the very small pool, no beach nearby, definitely not recommend this hotel. More

We just stayed here for three nights, got back yesterday. The rooms are average, clean. We had an interior room so the view was of an interior courtyard, nothing to look at. The beds are great. The front desk friendly. It is a smoke free casino, not sure why someone said it smelled like smoke. The pool is on the... More

Clean hotel, large rooms, free Starbucks coffee, super soft beds, modern decor, close many cruise ships and attractions. The downside? A crazy small pool with very limited seating and shade. Great rooftop views but the pool but good luck finding a lounger. Overall, we had a nice stay here though for one night. More

If you are staying here because you are cruising check you are not on the Pan-Am pier which is $21 plus bags way at the other side. This Hotel is faded and although has a regular lick of paint requires an interior designer to give it something of character. The 3:00pm check in time is very inconvenient if getting off... More

I too was a little worried about staying at this hotel after reading other reviews. I don't know what people are complaining about! Yes, there is a different smell when you enter the hotel, but it is right across the street from the ocean. And I only smelt it in the lobby. The room was fine. Check in was a... More

If you are cruising with Carnival, this is the spot to be. To go to the ship or when you disembarke,you only have to cross the street. The room is ok but only a small window. Very clean but half the bed was deforme.The pool is on the top, great view but few chairs. More

Most casinos in PR were smoke free, so it was surprising that this one wasn't. Nice band playing outside the hotel resulted in spontaneous dancing. More

This hotel was super nice & clean! After reading some reviews I was kind of worried, but it turned out to be much better than expected. We stayed here due to its proximity to the Royal Caribbean cruise port, which is about a 5 min taxi ride (it is NOT walkable). We still had to pay $10 for the taxi.... More

There's nothing wrong with this hotel. Great location across from cruise ship docks and near some really great restaurants on Fortaleza street. I liked the rooftop pool and jacuzzi. I would stay here again if I go back to San Juan, mainly because of the location. But only if I could find a deal. Not really worth the high standard... More