This holiday season, my daughter and I visited Puerto Rico. We stayed at the Sheraton Puerto Rico Hotel and Casino and had a fabulous time. The staff was absolutely wonderful, especially Grissel Rivera. She made us feel warm and welcomed from the moment we entered the hotel. She answered our questions about the island, transportation and even restaurants. Eduardo was... More

From the time we arrived at the hotel, we were amazed at the wonderful service and helpfulness of the staff at this hotel. It made our stay such a fantastic experience and I would highly recommend this hotel to any traveler staying in PRico from 1 night to 1 week. The front desk spg service was amazing, where Cynthia gave... More

Wonderful hotel, very cleann, big room, pool area outstanding. Great view on the cruise ships and close by if your leaving for a cruise. But, if you want to go to another restaurant than the one on site (Brazillian steak & breakfast), you will have to walk 10-15 minutes or take a taxi.We did walk to the Condado area, about... More

Check in was painful booked a king bed they only had doubles. After a lot of fuss they actually had king beds so that was not cool to have to fight for the room you booked and paid for. The service remained the same all week it was terrible. Rooms are new, very comfy beds, bathrooms clean, tv and good... More

Out travel agent booked this hotel for us. After reading the reviews here for it, I was quite apprehensive. However, I feel a lot of reveiwers are much too picky. We stayed there prior to our cruise departure. From a quick check-in thru a quick check-out, everything went smooth. The room was very nice, clean & quite, over-looking the pool,... More

Stayed here overnight prior to boarding our Cruise ship. The check in was efficient and the staff friendly. The rooms are beautifuly appointed and ours had a fantastic view over the port. More

New Years Eve was the night we stayed at the Sheraton Hotel and Casino. The place was hopping with partiers! Even though the hotel was obviously full, we had no problem sleeping through the night. The next morning, any signs of parties had disappeared and you couldn't tell that it had been busy the night before as the place was... More

prior to my stay I read the reviews on Trip Advisor and almost changed my reservations. I decided to give it a try that hopefully I would have a better experience. Well upon arrival there was a line at check in. We waited an hour to get checked in. That is unacceptable! If I was the manager and saw this... More

We stayed at the Sheraton on Convention Blvd for one night before we left out on a Caribbean Crusie. The cruise port we were cruising from was right across the way from the hotel, so it made it very convenient for us. We arrived at the hotel in the evening and the front desk staff went out of their way... More