Quality Hotel Real Aeropuerto Santo Domingo (Santo Domingo, Dominican Republic) - Hotel Reviews

Bill N

Atlanta, Georgia

1 review

Reviewed 6 December 2011

Great staff from front desk to the restaurant. Clean rooms, good food, free wireless, nice workout room, everything works. Have stayed on multiple trips and will continue to do so. More

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Dear Mr. Bill: We thank you for taking the time to write us about your experience while visiting us, appreciate your preference for our hotel and your positive comments about our staff. We are glad to know that we achieved your expectations, and we look forward to seeing you in the near future. Sincerely, Odalis Guzman General Manager More

sparkysk

Woodland, California

Reviewer

4 reviews

2 helpful votes

“Nice Hotel Close to Airport”

Reviewed 30 November 2011

We only stayed here at the Quality Hotel the night we flew in because we got in on a late flight and were traveling to the Samana Peninsula for the remainder of our vacation. We checked in at about 12am. The desk clear spoke very good English and he and his staff were more than helpful in getting us to... More

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Dear mister Sparkysk We are delighted that you enjoyed your stay with us and thank you so much for your detailed review. Our aim is to make our guests feel at home and our professionalism, the cleanliness of our rooms, and our exquisite breakfast buffet is part of this experience. We hope that you will return soon, please contact me... More

Don R

Atlanta, Georgia

1 review

“Great hotel for Las Americas Trade free zone”

Reviewed 8 September 2011

the hotel had exceptional employees, nice rooms and great rates. I would stay again. More

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Dear Don R, We thank you for taking the time to write us about your experience while visiting us, appreciate your preference for our hotel and your possitive comments about our staff. We are glad to know that we achieve your expectations, we look forward seeing you in the near future. Cordiarlly, More

birdynumnum43214

Columbus, Ohio

Contributor

12 reviews

1 helpful vote

“Good stay - few caveats”

Reviewed 30 March 2011

Check in was good - friendly + courteous staff, quick check in. Hotel was safe, close to airport, quite nicely appointed, but the pool was a bit small. Rooms were nice, but mattresses were lumpy and squeaky. The neighbourhood had no nearby conveniences. The included breakfast was quite good. Had the Mexican buffet for dinner one night, $20 each -... More

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At Quality Real Santo Domingo, we appreciate very much the time you have taken in order to bring to our attention all comments regarding your stay at our property. We thank you for your reference to our positive personal services and the opportunities appointed to be improved in order to avoid this regrettable action to take place and create a... More

crewtips

Miami, Florida

Senior Contributor

46 reviews

18 helpful votes

“Depressing...”

Reviewed 12 February 2011

So depressing I won't elborate much.... This hotel is in the middle of nowhere, the staff is ok, nothing outstanding, internet is slow and the rooms are ...blah. Loud A/C unit, worst bed I've slept (or rather not) lately, horrible bedding/ absence of duvet / comforter and bedskirt...lumpy pillows. Plain ugly bed. Ancient TV and ugly fridge and microwave. Depressing.... More

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Dear Guest: We appreciate very much the time you have taken in order to bring to our attention all your positive comments regarding your stay at our property. Appropiate letting you know , for this year, We are working on a new bedding change for all our rooms so to create a more comfortable experience for all our visitors. As... More

MilwaukeeCol

Milwaukee, Wisconsin

Senior Contributor

34 reviews

34 helpful votes

“The staff and food is better. The rooms could still use work.”

Reviewed 12 December 2010

I have been going to the Quality Hotel for years and I have to say the staff is so much better than it was. I met some great, very personable guys at the front desk. The people in the restaurant know your name after your first day and use it often. The food in the restaurant is so much better... More

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MilwaukeeCol has 1 more review of Quality Hotel Real Aeropuerto Santo Domingo

“Much improved.”

Reviewed 20 April 2009

We thank you for preferring our Quality Hotel Real Aeropuerto Santo Domingo; We appreciate very much the time you have taken in order to bring to our attention all your positives comments regarding our staff and the importance of recognize you as a repetitive guest of our hotel, We value your comments in reference of the food quality and the... More

SENORDRUM

Palm Harbor, Florida

1 review

1 helpful vote

“MIXED REVIEWS”

Reviewed 17 August 2010

1

person found this review helpful

I have been traveling to this hotel for the past four years, it changes often never consistent in the "QUALITY"! They have let go or lost most of the best staff, they will not upgarde or comp anything ever! Did I mention I stay at this hotel alot as well as my customers and colleauges. Overall the staff is friendly... More

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It was great of you to point out the positives you experienced with our great location and the clean of our property. Regarding your comment about our staff we would like to assure you that corrective measures and preventive have been taken, in order to avoid this regrettable action to take place and create a negative perception and possible dissatisfaction... More

dailln4n4

brooklyn, nyc

Contributor

20 reviews

23 helpful votes

“Good option near airport if your flight is cancelled”

Reviewed 14 March 2010

Our flight was cancelled and we needed a last minute place to stay. Problem was when we called they said they were all booked. But when we checked online booking sites there was still availability. We booked online and had to wait for 2 hrs for the reservation to go through. We ate in their mediocre restaurant but were surprised... More

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Dear Miss dailln4n4: First of all, I would like to thank you for preferring our Quality Real Hotel Santo Domingo. At Quality Real Santo Domingo, we appreciate very much the time you have taken in order to bring to our attention all your positive comments regarding your stay at our property, as listening to our customers is the main tool... More

budha01

wellington

Contributor

16 reviews

3 helpful votes

“lots of style”

Reviewed 24 December 2009

Quality Hotel Santo Domingo is a very stylish hotel, surprisingly only 2 stars rated and cost less than 85$ a night , well...at list that's what we paid early this year through Easy Click web site. We were quite surprised with the high standard offered and the three of us-my husband, my young child and I had a great time... More

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Thank you so much! We are so pleased that enjoyed your stay with us here at the Quality Hotel Real Aeropuerto Santo Domingo. We are a 3 star hotel, and we are committed to providing all our guest with the highest level of customer satisfaction possible. Thank you for writing, we hope you travel Santo Domingo again and be sure... More

DevotedMom

Dawson Creek, BC

Senior Contributor

33 reviews

17 helpful votes

“Refused to stay”

Reviewed 24 November 2009

Others of our group have stayed here before, and felt it was adequate and convenient. This time, however, we refused to stay, and chose to drive on. The reception clerk refused to honor the usual corporate rate, and quoted a price almost double what was paid every other time. Also, he insisted we book double the number of rooms, saying... More

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Thank you for your review. We apologize for the negative experience you had in the hotel. Not acceptable in any way at all. I would like to assure you that all matters raised are being dealt with to ensure that this kind of service is never repeated. We hope to see you and your group back in the near future... More