We looked at three rooms on two floors before leaving and checking into a nearby hotel. This hotel has a serious mold problem. Every room smells like mold, bleach, and perfume. We decided paying for another room was better than subjecting ourselves to the known health hazards of sleeping in mold-infested rooms. The staff can't do anything beyond showing you... More

I booked one room lastminute because I got no other choice and was to late on evening, so I decided to book a worlwide famous outstanding brand: Mercure. Our first surprise was that on check-in they asked me for a deposit for the minibar. Maybe I was checking out without settling my bill. I went back to my reservation and... More

We stayed 3 nights in this hotel. We found the location to be really good as it is located in the Colonial Zone and close to everything. However, the service in the hotel (Reception and restaurant) was very slow, and most of the staff avoided eye contact with the guests. The room we stayed in was very basic, a bit... More

I just came back from Santo Domingo yesterday :) We stayed at the Mercure because it seemed like a great deal for its location (in the heart of the colonial zone). Checking in: Before we were in Santo Domingo, we were up in Puerto Plata - so I decided to call down from there to the Mercure and ask some... More

I booked this hotel through a well-known website that provides discounts, and where you pre-pay for the room/stay. We booked two rooms. When we arrived, all seemed well. Waiting area looks nice, clean and accommodating. There's even a computer for your use. When we went to our floor, we immediately noted a moldy smell in the rooms, in mine, in... More

Wife, child (age 6 and I) just spent two nights there. Comfortable, hassel free, with Expedia's 35% discount very reasonable. Food OK but watch out for the taxis. Do NOT if you can avoid it take one of the taxis from outside the hotel, either save the the taxi you arrived in or use one of the city's taxi companies,... More

I travel to Santo Domingo quite often (At least 12 times a year). I always booked pre-paid in a never know what you are going to get web site and fashion, but have always (until now) been very happy with what I get for my prepaid booking dollars. THE BAD: Waited in the lobby over two hours for a room.... More

I went several months ago, so I'm comparing my experience to that. Went back for a one-night stay and really enjoyed the trip. Check-in went smoothly and perfectly. The room was clean and comfortable, the TV worked great, and the breakfast buffet was good. Only two minor complaints: ran out of melon on the buffet, and could not get a... More

Slow hotel internet connection constantly drops out - subpar for a business hotel at this price. Cheaper hotels in town have faster connections if this is important. Rooms are basically ok, but a bit old and worn. Service is disinterested, and the atmosphere is impersonal.