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Paradisus Princesa del Mar Resort & Spa All-inclusive Resort Reviews, Varadero

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Paradisus Princesa del Mar Resort & Spa

5.0 of 5
Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba (Formerly Sandals)
Hotel amenities
Paradisus Princesa del Mar Resort & Spa
2,522 traveller photos
Ranked #6 of 57 hotels in Varadero
4.0 of 5 stars 2089 Reviews
“Best hotel in Varadero”
16 May 2013 -
OReilly_Paul
“GREAT HOTEL”
15 May 2013 -
MICKRomford
 
 
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2,089 reviews from our community

Traveller rating
    1,111
    568
    230
    105
    75
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Families
89
 
Couples
1409
 
Solo
45
 
Business
20
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Tullamore, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best hotel in Varadero”
5 of 5 stars Reviewed 16 May 2013 NEW

Sadly we only had reserved 2 nights in this resort, We could easily have stayed a week as most people do. It was genuinely the first 5 star resort we encountered in Cuba. From the moment you check-in you know the place is special. While waiting for our room keys we were giving champagne and a welcome cold towel. In... More

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ROMFORD
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“GREAT HOTEL”
5 of 5 stars Reviewed 15 May 2013 NEW

CHECK IN - Couldn't get room earlier ROOM - Good view. Bathroom needs some TLC, but overall OK BREAKFAST - A bit hit & miss but massive selection. Too many flies about RESTAURANTS - All excellent GROUNDS - Very nice and well maintained POOL - ditto LOCATION - No where to walk to, but cheap hop on/off bus outside hotel... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest I would like to thank you for your positive comments regarding your recent stay at Paradisus Princesa del Mar. Please, once again, accept our apologies for the inconveniences with the bathroom. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff. At Paradisus it is our pleasure to service our guest... More

Rio de Janeiro, RJ
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Wonderful stay, truly recommend.”
5 of 5 stars Reviewed 14 May 2013 NEW

If it is not the best, should be at top five Varadero hotels. After a considerable research of Trip Advisor reviews and photos, we decided to invest a little bit more and stay in Paradisus Princesa del Mar Resort. We don’t regret choosing it! The hotel is amazing, very pretty, extremely well conserved (very different of other Cuba hotel’s we... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest We are glad you enjoyed your recent stay at Paradisus Princesa del Mar, and we thank you for sharing your experience online. Welcoming our guest’s home drives us to serve with the finest hospitality and warmth. We will share with our staff your remarks. We will take into consideration your feedback about the restaurants, it is our mission... More

Mississauga, Canada
1 review
“This is NOT a Five Star!”
3 of 5 stars Reviewed 14 May 2013 NEW

Cockroaches in the suite, every night we killed a dozen as we returned from dinner and the entertainment. Many other guests like us, complaining about no towels, face cloths, even 2 days without beach towels. If you wanted basic service you had to tip and tip every time. Buffet closed both Friday and Saturday evening - no one told us,... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
16 May 2013

Dear guest Thank you for taking the time to share your experience with us online about your stay here at Paradisus Princesa del Mar. The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. We appreciate your opinion, in effort; we are working to... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Paradise - I Think Not”
2 of 5 stars Reviewed 13 May 2013 NEW

Let me start by saying I am a seasoned travel for the last 30 years. I certainly understood that you have to lower your expectations in Cuba. When I booked this hotel I was told you did not need to make reservations for the restaurants and it was a 5 star adults only resort. I booked this trip 4 days... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for your feedback, it is very important to us. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointments and the inconveniences caused by your experience. This is neither the norm nor a true representation... More

Halifax, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel, but GREAT staff”
4 of 5 stars Reviewed 13 May 2013 NEW

Overall, a great place to stay in Varedero. A few challenges, as with all resorts: took 2 days to get hand towels, face towels and a bath mat in our room. Room service was TERRIBLE, we waited 4 hours one night and they never came. Food is what you would expect in Cuba, it is never great, but it was... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for choosing to stay with us and for letting us know your experience in our hotel. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointment when you did not receive a good service in... More

Toronto, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
“The best choice and only place to go in varadero”
3 of 5 stars Reviewed 11 May 2013

We decided to visit Cuba and chose this resort. It is one of the last stop resorts on this stretch of varadero resorts. We had the opportunity to see all the resorts along the way, and hear about them from the guests, on the way back. Apparantly, our resort had the most edible food of all the resorts, and although... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for your comments, we are glad you enjoyed your stay at our hotel. Thank you for recommending us. We hope to welcome you again in the near future. More

The Hague, The Netherlands
2 reviews
“Not even a 4 star hotel”
2 of 5 stars Reviewed 11 May 2013

From the moment we arrived, we realized that we had made a big mistake. This is one of those places where all inclusive means to be forced to eat at a terrible buffet restaurant (they just do not want you to eat at the a la cartes and they make sure that you don't), to go after the waiter if... More

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José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
14 May 2013

Dear guest Thank you for choosing to stay with us and for letting us know your experience in our hotel. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointment when you did not receive a good service. Rest... More

Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Adjust your expectations for arrival and you'll be fine”
4 of 5 stars Reviewed 10 May 2013

We enjoyed our holiday and would visit this hotel again. Some helpful hints....we booked with Virgin. Reception sat us to one side to explain the resort when we arrived and we were taken along with our cases by buggy to our block. The buggy picked us up on our return morning too as we were walking with our cases. The... More

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Was this review helpful? Yes
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
11 May 2013

Dear guest Thank you for your feedback, it is very important to us. We clearly failed to deliver the kind of service you have come to know and expect from Paradisus Princesa del Mar and I would like to sincerely apologize for your disappointments and the inconveniences caused by your experience. This is neither the norm nor a true representation... More

Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Great Resort and Nice People”
4 of 5 stars Reviewed 7 May 2013

Cuba is Cuba, if your going for the food experience you will be disappointing. This resort have a Mediterranean menu. The best restaurant at this resort is the Hill Top Hideway. People please buy a Bubba at your local store and go to the bar to filled it up, to minimize the plastic glass on the beach. Beach is fantastic,... More

Was this review helpful? Yes 1
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review
11 May 2013

Dear guest Thank you for your positive comments, we are glad you enjoyed your stay at our hotel. We are happy to hear that you enjoyed your room and all the amenities it included. Also we appreciate that you enjoyed the quality of service our staff provided. Thank you for recommending us. We hope to welcome you again in the... More

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4.5 of 5 stars 95 Reviews

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Hotel Summarization (Beta)

What travellers say

  • “Very good” (43)
  • “Royal service” (33)
  • “Pool area” (21)
  • “Great time” (15)
  • “Lobby bar” (15)
  • “Racquet club” (11)
  • “Rooms are clean” (9)
  • “Buffet restaurant” (8)
  • “Raquet Club” (6)
  • “Other guest” (6)

What travellers search

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Additional Information about Paradisus Princesa del Mar Resort & Spa

Address: Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero, Cuba (Formerly Sandals)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Varadero
#3 On the Beach Hotels in Varadero
#4 Top resorts Hotels in Varadero
#6 Luxury Hotels in Varadero
#6 Family Hotels in Varadero
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed only for adults over 18. The property houses 434 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this hotel. ... more   less 
Also Known As:
Paradisus Princesa Del Mar Resort And Spa
Paradisus Princesa Del Mar Hotel Varadero
Paradisus Princesa Del Mar
Paradisus Princesa Del Mar Hotel
Paradisus Princesa Del Mar Varadero
Paradisus Princesa Varadero
Princesa Del Mar

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Paradisus Princesa del Mar Resort & Spa
Auropista Sur, Ctra. Las Morlas, KM 19 1/2
Varadero
Cuba
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