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All 56 Varadero hotels

Paradisus Varadero Resort & Spa

5.0 of 5
Punta Frances, Varadero 41200, Cuba
Hotel amenities
Paradisus Varadero Resort & Spa
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84%
Ranked #3 of 56 hotels in Varadero
Most recent review
4 of 5 stars Reviewed 18 June 2013
Hannah092 Doncaster, United Kingdom
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2,096 reviews from our community

Traveller rating
    1,263
    497
    189
    90
    57
See reviews for
Families
555
 
Couples
997
 
Solo
42
 
Business
39
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Doncaster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 June 2013 NEW

I don't normally write reviews but I felt that the previous reviews do not do this hotel the justice it deserves! A lot of the previous reviews are for the royal service section and suggest that it is not worth staying at this hotel unless you pay for royal service. We stayed normal service, and found that this is most... More

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

we have been to this resort 3 times already always staying in the royal service area - so not much of a review for the main regual section of resort, we will be returning in august 2013 tickets are booked. the service has just been perfect all these years for us to keep coming back, always exceeding our expectations. the... More

Was this review helpful? Yes 2
See 4 more reviews by Farid786 for Varadero
residentmanagerPVA, Gerente at Paradisus Varadero Resort & Spa, responded to this review
17 June 2013

Dear friend of Paradisus Varadero: What a lovely review from your recent stay with us, it was such a pleasure to read it. We are really glad that our resort and especially our Royal Service have left you with such an impression of the Paradisus Hospitality We look forward to welcoming you back to The Paradisus! Best regards More

Leeds
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW via mobile

Just back and had a lovely stay in the royal service section- the rooms are perfect- we had the cheapest and it had everything we hoped- outdoor enclosed shower, jacuzzi, lovely balcony and really comfortable. The butler service thing was ok, to be honest he didn't do much for us- due to it being off season only 2 of the... More

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residentmanagerPVA, Gerente at Paradisus Varadero Resort & Spa, responded to this review
17 June 2013

Dear friend of Paradisus Varadero: Thank you so much for posting your comments about our resort. We are please to know how much you enjoyed your time at Royal service, we apologize for the inconviniences you had,however, we are going to review and to study your comment in order to offer you a much better experience in your next visit.... More

Stoke-on-Trent, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

We stayed here in feb 2012, and chose to upgrade to royal service. The suite was wonderful, and fully all inclusive including room service and mini bar. The butler was a bit wasted on us but I'm sure some would appreciate having everything done for them ! The royal service pool was amazing, with excellent bar staff. The best beach... More

Was this review helpful? Yes 1
residentmanagerPVA, Gerente at Paradisus Varadero Resort & Spa, responded to this review
16 June 2013

Dear guest : Thank you for taking the time to share such detailed feedback following your stay at Paradisus Varadero. We are please to know how much you enjoyed your time at Royal service. We hope you will give us another opportunity to serve you in the future. Kind regards from The Paradisus More

Mtl
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 11 June 2013

One of the rare hotel without the bracelet or TAG. Room clean and the personal very professional and polite. Beach is locate in the hotel no walk or crossing forest to get in. We booked direct with out the agent. Food is fine and theme restaurant is better Drink are made by your choice with out any restriction.

Was this review helpful? Yes 3
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, Thanks a lot for your kind review. We are very happy to read you enjoyed our services and facilities. Your satisfaction is the most important thing for us, so we appreciate the time you took for letting us know this. We sincerely hope you repeat you visit. We will be looking forward to greeting you again. Kind regards More

Lisbon, Portugal
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 10 June 2013

I’ve been in this hotel during a week in May and my opinion goes toward the opinions of other guest that have already written here some reviews. The hotel itself it’s gorgeous and the beach amazing, but the service it’s terrible. Things I’ve liked: - The hotel is very beautiful (nice gardens, swimming pool, nice lobby, bar, the area of... More

Was this review helpful? Yes 2
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, Thanks a lot for your comments. We would also like our guests never encounter any problem during their stay and we do apologize for the dissatisfactions you had. We always do our best to offer you an exceptional service, that is why I will discuss all these issues with the rest of our team to solve them immediately.... More

morecambe
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 8 June 2013

We have just some back from Cuba having stayed at this accommodation for the fist time. We were disappointed with our room having paid extra for a Junior Suite! This was certainly not what was shown on the internet pictures!!! We did complain to the reception desk and to our tour rep who did try to accommodate us by changing... More

Was this review helpful? Yes 3
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, We thank you for letting us know about your experience in our hotel and at the same time we want to apologize for these unfortunate events you tell us. We are going to take measures immediately so this issue will not become a reason for another claim. The least we wish is to see the reputation of Paradisus... More

Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 June 2013

Travelled with my husband and my 2 kids aged 8 and 2 .Spent one week on this hotel last month. Arrived on this hotel past midnight due to delayed Sunwing flight from Toronto. Nobody helped us in with our luggage as there was no staff in front of the hotel when we came. I know it was late at night... More

Was this review helpful? Yes 2
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, Thanks for writing a review about your stay with us. We appreciate knowing positive and negative remarks about our services as it helps to improve our product on a daily basis. We apologize for these inconveniences you tell us, and be sure we are going to address them with the relevant departments, because your safety, comfort and satisfaction... More

Stony Plain, Canada
1 review
3 of 5 stars Reviewed 5 June 2013

we arrived at the resort at 5am and had been placed in a non ocean view room, thankfully we were transferred to the room we paid for an requested at the royal service. Biggest disappointment upon arrival was no cribs for out 19month old twins, which I had contacted Sunwing 3 times about, and emailed the resort manager a few... More

Was this review helpful? Yes
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, Thanks for posting your review on Tripadvisor. First of all I would like to apologize for the dissatisfactions you encountered during your stay, we are going to pay close attention to all the negative remarks you have written in order to prevent similar events in the future. Concerning the entertainment for kids we do have an entire program... More

Glasgow, United Kingdom
Top Contributor
75 reviews 75 reviews
60 hotel reviews
Reviews in 51 cities Reviews in 51 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 5 June 2013

Difficult review to write but I will try and put this in context. We have stayed in hotels from one star to five star and ratings in countries vary, so whether or not this is five star I'll let others debate. I'd guess not probably a Cuban 4 star is accurate. Similarly I do not understand why this particular resort... More

Was this review helpful? Yes 1
residentmanagerPVA, Manager at Paradisus Varadero Resort & Spa, responded to this review
13 June 2013

Dear guest, We would like to thank you for letting us know about your experience in our resort. It is good to read you had a great time, however in order to turn our hotel into a fantastic one, as you state, we need to take care of the negative aspects you pointed out. We are very concerned especially with... More

Paradisus Princesa del Mar Resort & Spa
Great value on a similar hotel
Varadero, Matanzas Province
4 of 5 stars 2,133 Reviews

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Hotel Summarization (Beta)

What travellers say

  • Royal service(254)
  • Very good(81)
  • Buffet restaurant(43)
  • Pool bar(22)
  • Junior suite(19)
  • HOT WATER(18)
  • Lobby bar(17)
  • Main hotel(17)
  • Really nice(16)
  • Pool area(15)

Additional Information about Paradisus Varadero Resort & Spa

Address: Punta Frances, Varadero 41200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotels in Varadero
#2 On the Beach Hotels in Varadero
#3 Romantic Hotels in Varadero
#3 Family Hotels in Varadero
#3 Luxury Hotels in Varadero
Price Range: €€€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located beachfront in Rincon Francés, part of the Varadero ecological reserve. Five-Star Ultra All Inclusive Eco-Resort with 510 rooms. This charming world is privileged with elegance, refinement and privacy, especially its Royal Service. Recommended for families, weddings, honeymoons, incentives and wellness/spa. ... more   less 
Also Known As:
Paradisus Varadero Resort And Spa
Paradisus Varadero Hotel
Paradisus Varadero Hotel Varadero
Paradisus Varadero
Varadero Paradisus
Paradisus Varadero Cuba

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Paradisus Varadero Resort & Spa
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