Customer service...i dont think they have...staff..rude... front resk(reception)...know nothing about the resort... room...dirty.oso many cat around..smelly... so shame of Malay resort..hmmm.. So dissappointed because i go with my whole family including my father & mother in law..my brother & sister in law..i swear i will not stay again at this place..poor resort..

Room not as expected. Agreed with the other commentators/reviews that this hotel is not well maintained and not a comfortable place to stay. Supposed to stay for 2 nights however changed my mind on seeing & experiencing the room condition. Not recommended and not worth the rates ( based on market rates). Should give a very reasonable rate based on... More

We got to know about this hotel is through the net.From their net advertisement we can see that its no more less like a heaven on earth.But the nightmare starts when we arrived there.we have to wait for almost 10 minutes for the front office staff to realize that there is somebody standing in front of the reception desk( they... More

Stayed there for one night. They needed to replace their bed mattresses as they were not comfortable to sleep on. Toilet bowl chocked in the morning (had to use the toilets at d pool outside). There was still water inside d kettle when we juz checked in. Resort was not properly lit especially at night (did not give a sense... More

We stayed here during Ramadan (Muslim's fasting month) because of its cheap promotion rate, MYR 80 (50% off) for Standard Room (without breakfast). However, the room we got was dusty, with cockroach's droppings on the washroom floor. Given the cheap promotion price during weekend, I don't expect much. It will be great if they had done their housekeeping for us.... More

I have been recently there but never ever thought that i am at hell. Believe me thats just a place for one community ( I will not tell you name ). In the evening when I went to a single restaraunt in that resort, they said We can't give you any food now, you have to wait till 9 oclock... More

Staffs service are so-so but product knowledge bad, they seems to have difficulties in understanding,they juz smile n grin helplessly at you for things they cant understand (cant understand English) .Have an on site restaurant but the items on the menu are unavailable (only if u are "lucky" u might get nasi goreng or mee goreng) Stayed there for 2... More

Staffs service are excellent but the management not. Stayed there for 2 nights, both breakfast we just had 3 kind of food which very oily-not healthy, asked boiled egg for a change instead of the fried egg given, they said - " will be charged", place for the bbq "charged", bbq equipment "charged", extra pillow "charged"... Malaysian..

- Paid RM380/night for the poor service as below: 1) The room is dirty with dust. The bedsheets was not changed with a lot of hairs. I've to call the room service to change for me. The bathroom floor is also quite dirty 2) I've to install the sleeping lamp by myself. And there is no on/off button. I've to... More