My wife and her small party were most dissapointed by their recent stay at this premises. I think what annoys even more is the recurring theme of rudeness that has been a feature of some of the reviews. Now I appreciate people have differing experiences and there is good and bad but most of these comments seem to come from...
More
been going to this hotel for past 5yrs with a group of very stressed mums for our annual well earned treat. this year however we noticed many slips and were very disappointed.the bar and lobby area were so Cold,the outdoor hot tub was also cold,the heated relaxation beds.lanconium and calderium heated seats were also cold,sunday morning breakfast was chaos, now...
More
Dear Reviewer,
I am disappointed to hear that you feel that the standards have slipped since your last visit with us last year.
Please accept my apologies for any short comings on your last visit and we look forward to welcoming you back next year. All your comments will be discussed at our weekly Management meeting.
Thank you for taking...
More
We spend 2 nights at Johnstown House Hotel and we would not have 1 single complaint. We arrived very late on the first night but we were checked in with no problem, staff were all lovely, so friendly and welcoming. Food was out of this world. There was quite a bit of a queue for breakfast on the second morning...
More
Dear Reviewer,
I am delighted to read that you had a very enjoyable stay on your recent visit to Johnstown House Hotel.
I would like to thank you for taking the time to post your review.
All your comments will be discussed at our weekly management meeting.
Best regards
Andrew Keane
More
We arrived at the hotel on Saturday afternoon and checked in. We were told that dinner was booked for 7pm despite the fact that we had email confirmation stating that it was 8pm. When we requested to move dinner to 8pm (as per our booking) we were told immediately "no way" and then shown the booking sheet of tables that...
More
Dear Reviewer,
I am very disappointed that you did not enjoy your recent stay with us at the Johnstown House Hotel due to the two areas that you highlighted.
The first item with regard to the receptionist rudeness I am very sorry that this happened and that your dinner booking was booked in for 7PM instead of your original request...
More
I posted a review on 9 October 2011.
Very nice stay with my husband and son.
We couldn't complain about the service food or room, it was perfect. however we left behind my mother's necklace and my son's wetsuit. neither of which was returned. the hotel acknowledges the wetsuit but deny their staff stole my necklace. the management posted a...
More
Reviewed 9 October 2011
Dear Madam,
Thank you for taking the time to contact Trip Advisor regarding your recent experience t Johnstown House Hotel &Spa. It is with deep regret that I read your comments as this is not the standard we are striving to achieve. While we understand your sadness regarding the loss of your necklace, I feel that it is necessary to...
More
My partner surprised me with a weekend in Johnstown and after reading previous reviews, I was really looking forward to my stay.
We arrived on a Friday evening and after offloading our bags, went to the bar for some food and drinks. The bar was half full and we were served promptly, staff were very pleasant.
I had been advised...
More
Dear Reviewer,
I am delighted to hear that you enjoyed your recent visit to the Johnstown House Hotel with the exception of children running unsupervised around the swimming pool areas. As you stated we do have signs up advising guests about safety items and all children in the pool would have been brought in by their parents and they would...
More
Great restaurant , food and service. Wonderful staff in all areas. Corridors taking a bit of a beating from Housekeeping carts. Will go back for another 3 night stay very soon.
More
Dear Reviewer,
I am delighted to hear that you have enjoyed your recent visit to the Johnstown House Hotel.
I would like to thank you for your comments and we are in the process of getting some repair work done on your bedroom corridors.
We look forward to welcoming you back in the near future.
Best regards
Andrew Keane
More
Myself and my husband have just returned from a three day break at the Johnstown House. We visited the hotel when it was a Marriott some seven years ago. Nothing has really changed since. We were checked in promptly.
Room: We enquired as to whether there was an executive room available and there was. Having said that, we asked if...
More
Dear Reviewer,
I am delighted to hear that you have enjoyed your recent visit to the Johnstown House Hotel and that you got to sample all of the facilities of the hotel, I am also happy to hear that your husband was able to relax on the sofa and to watch Coronation Street.
I will be passing your comments on...
More
Nice hotel with all you'd expect from a 4 star, felt as if they were short staffed at times although food very good, great spa facilities and will be back
More
Dear Reviewer,
I am happy to hear that you have enjoyed your recent visit to the Johnstown House Hotel.
On behalf of the team I would like to thank you for posting your review on Trip Advisor.
We look forward to welcoming you back in the near future.
Best regards
Andrew Keane
More
Got a excellent deal to stay in this hotel for 1 night, 2 people with a meal included. Stayed on a saturday night with my sister for a girly night away and found it outstanding. The journey took us only a half hour from clonsilla and was very easy to locate. The highlights included the amazing spa treatment we recieved...
More
Dear Reviewer,
I am delighted to hear that you and your sister enjoyed your recent week away at the Johnstown House Hotel and that you will hopefully come back again soon.
I would like to thank you for your recommendations to your friends.
I will also like to thank you for posting your review on Trip Advisor as all comments...
More
290 Reviews
46 Reviews
262 Reviews
