Mercure Charlestown (Charlestown, Australia) - Hotel Reviews

Also Known As:: Newcastle Best Western; Best Western Newcastle

Address: 109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Madison Motor Inn)

Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 3 hotels in Charlestown

Price Range: €€

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: The Mercure Charlestown offers 50 quality rooms and suite, all of which are non-smoking and is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastle's premier hotels. The accommodation ranges from Superior, Deluxe Balcony, M-privilege Room King and M-privilege Room Spa King. Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus 16 complimentary Foxtel channels ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, ACCOR, Orbitz, Expedia, Hotels.com, Agoda, Travelocity and Tingo so you can book your Mercure Charlestown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

ReecePugh1986

Manchester, United Kingdom

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

5 helpful votes

“Shame - a let down”

Reviewed 18 May 2013 NEW via mobile

Arrived at 21:55 with reception closed (advertised online as having 24 hour reception service) - key was left with a letter by the phone explaining how to get to my room. Room was nice - standard mercure hotel room When I went to get into bed I had to strip it because of the stains on the sheets. No one... More

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Dear ReecePugh1986, Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More

The_Wandering_Goose

Rye, Australia

1 review

“One night stay”

Reviewed 16 May 2013 NEW

Hotel is under renovation, and the reslt is very good. Nice modern facilities in the room which was very comfortable. Beds very comfortable. Good air conditioning easy to control. 10 Minute walk to the main part of Charlestown. Room was booked on Mecure Website and was excellent value.

Review collected in partnership with Accorhotels.com

Dear The_Wondering_Goose, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Lighthousekeeper410

South West Rocks, Australia

“|Stopover during cancer treatment”

Reviewed 10 May 2013

I have stayed several times at the Mecure Charlestown whilst in Newcastle for treatment over the past 18months. I have always felt welcome, comfortable and free to move around the hotel. The reception staff were alwas friendly and cheerful. Throughout my period of treatment I have recieved enormous support from a variety of staff from arranging my bags to be... More

Dear Lighhousekeeper, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I... More

A TripAdvisor Member

“A nice surprise”

Reviewed 6 May 2013

I had previously stayed at this hotel before it became a Mecure and did not have a pleasant stay, so was a little apprehensive on arrival. What a wonderful surprise - new staff, new decore , clean rooms, dinner and breakfast were also of a high standard. I will certainly stay again when in the area. Congratulations to all. Pat... More

Was this review helpful? Yes 1

Dear PatR, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

nora1968

new south wales

2 reviews

1 helpful vote

“Not as good second time around”

Reviewed 4 May 2013

This is now the third time back at the Mercure at Charlestown. After my previous review I was looking forward to a meal at the restaurant. WHAT A DISAPPOINTMENT . I had the duck ravioli- very dry and the presentation was poor. The service was average with the waitresses were very disorganised. The rooms were still good and value for... More

nora1968 has 1 more review of Mercure Charlestown

“What a fantastic place to stay!”

Reviewed 9 July 2012

Dear Nora1968 Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More

Showgoer724

Kempsey, Australia

“Great service”

Reviewed 30 April 2013

The change to Mecure has seen major improvements & more on the way. The service was very efficient & friendly. The view from the restaurant at night is excellent. Carparking is tight but should improve when the renovations are completed.

Dear Showgoer724, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

swankc

Sydney, Australia

“Best stay ever in Newcastle”

Reviewed 25 April 2013

We enjoyed our family weekend in Newcastle, with breakfast both mornings on the water front, because both days had beautiful mornings. The Mercure at Charlestown was just great. Everything was just right. Even though there is some refurbishment going on, there was no disturbance. The best part was the man on the reception desk. Nothing was a problem and he... More

Dear swankc, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

frequnt_trvler

Korora, Australia

“Good find”

Very quiet room, great food for dinner, easy check in, pleasant environment. Would stay there again. Nothing else to say - just I need to put in a minimum 200 characters and my comments added up to less than that

Dear frequnt_trvler, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

traveltenSydney

Sydney

Contributor

16 reviews

13 hotel reviews

Reviews in 12 cities

4 helpful votes

“Clean, comfortable, great food.”

Reviewed 23 April 2013

What can I say but yet another great property. Having stayed several times over the past 6 months, everytime has been pleasant. The restaurant is diving- the new menu that has just started is even better- great quality, large portions and vegetables with meals that need them- not just the meat like many places. Service is excellent and even though... More

Dear Traveltensydney, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Carole559

Shellharbour, Australia

Senior Reviewer

7 reviews

5 hotel reviews

Reviews in 5 cities

8 helpful votes

“Pleasant surprise”

Reviewed 22 April 2013

We booked this room as part of a wedding group at an excellent nightly rate. Room had been refurbished and was large and extremely comfortable. Pleasant balcony with table and chairs. Everything was very clean including the adequate bathroom. Pleasant staff and excellent breakfast. Considering the cost I would have given it 5 stars but the welcome basket provided by... More

Dear Carol 559, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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Mercure Charlestown Hotel Reviews, Charlestown

Mercure Charlestown

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