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Melati Beach Resort & Spa

5.0 of 5
9 / 99 Moo 5, Bophut, Koh Samui 84320, Thailand
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Melati Beach Resort & Spa
Ranked #14 of 48 hotels in Bophut
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514 reviews from our community

Traveller rating
    322
    113
    46
    24
    9
See reviews for
Families
108
 
Couples
300
 
Solo
4
 
Business
3
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Luton
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

We stayed at the Melati for 8 nights on our 2 week honeymoon to Thailand, and arrived after spending 4 nights in Bangkok. We had a pool villa (411) which was situated around the sanctuary pool which was worth the money. Upon arrival we were greeted with drinks and cooling towels which we did all of the paperwork in reception.... More

Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 12 May 2013

We stayed at the Melati for five nights from 20th of April. It was for my wifes 40th Birthday and first holiday away from the kids for a long time. We stayed in a Pool Villa and found it to be very comfortable, and met our expectations. The staff are very friendly and even when we had issues with the... More

York, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 11 May 2013

We stayed at the Melati for 12 nights between 23 April and 5 May 2013 for our honeymoon. It has been the most disappointing holiday that we have ever had and we strongly suggest, particularly to honeymooners, to avoid this hotel at all costs! We arrived at 23:15 after a 24 hour journey and were taken to our room, it... More

Melati_Samui, General Manager at Melati Beach Resort & Spa, responded to this review
13 May 2013

Dear Phillips2013, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize if your stay was unsatisfactory. We also noticed that this was your very first review and we can assume that travelling is to you a novel experience.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2013 via mobile

When we first arrived at the Melati we were welcomed with a nice drink and a cool towel which was lovely after 12 hours of traveling It goes without saying that the grounds at the Melati are amazing, beautiful and create the absolute perfect atmosphere for a relaxing unforgettable stay, please note that it is a little removed from the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 May 2013 via mobile

We stayed at melati at the end of April, our group consisted my wife and myself (mid 30's) my mum (mid 60's) & our 2 children ages 4 & 14 months. Our stay was for 3 nights in a family pool villa. The accommodation was well designed, with a modern Thai style feel to it, clean & comfortable, spacious enough... More

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 8 May 2013

We went for a week at the end of April, Early May. From the minute I arrived I knew I was in trouble as the resort is completely filled with plants and flowers. As I suffer from allergies I was feeling uncomfortable from the minute I arrived. However, besides my personal problems the hotel was tired and shabby. Towels at... More

Melati_Samui, Public Relations Manager at Melati Beach Resort & Spa, responded to this review
9 May 2013

Dear barbara-cantor Thank you for taking the time to share your recent experience at Melati Beach Resort & Spa. We are thrilled that you chose us for your recent trip to Koh Samui. On behalf of the entire Team, please accept our sincere apologies for any shortcomings during your stay. It by no means reflects our usual high standards, especially... More

Shanghai, China
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 8 May 2013

First I think it is important to mention that my husband and I have been traveling around Asia for the last 3 years and Melati cannot be compared to any other 5 star hotel we stayed in during this time. It's a pleasant hotel, but much more a 4 star one, not more than this. Location The hotel is located... More

Melati_Samui, Public Relations Manager at Melati Beach Resort & Spa, responded to this review
9 May 2013

Dear akiakola, Warm greetings from Melati Beach Resort & Spa! Thank you for choosing to stay with us during your recent trip to Koh Samui and for taking the time to share your experience. Your feedback is valuable and constructive. We are deeply sorry to hear that the service did not meet expectations and for that we sincerely apologize. We... More

Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 May 2013

We spent 6 nights at Melati Bech Resort and Spa between April 26 - May 1st for our honeymoon. We were meant to be staying for 7 nights, but upon checking in were told that the hotel had a 'special offer' for us. They had overbooked, and offered us the opportunity to spend the first night at their sister resort... More

Melati_Samui, Public Relations Manager at Melati Beach Resort & Spa, responded to this review
8 May 2013

Dear Luke K, Thank you for taking the time to share your recent experience at Melati Beach Resort & Spa. The Team will be pleased to know that your stay with us was generally enjoyable, despite certain shortcomings on our part. As customer service remains our top priority, feedback such as yours enables us to improve our service, facilities and... More

Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 May 2013

We were going to go to Phuket for our honeymoon but our travel agent suggested Koh Samui to us as it is a great honeymoon destination, and we were so happy that we did. We stayed in room 404 in a Pool Villa for 8 nights, the rooms were nicely presented and on arrival we received a complimentary bottle of... More

Melati_Samui, Public Relations Manager at Melati Beach Resort & Spa, responded to this review
3 May 2013

Dear Leanne H, Congratulations on your wedding and thank you for taking the time to share your recent experience at Melati Beach Resort & Spa! We are honored to have been chosen among so many resorts and thrilled to hear that your honeymoon experience with us was unforgettable. The Team will be so happy to see their hard work praised... More

Adelaide
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2013

We stayed in roon 602 - Rooms were nice, however some genernal maintenance is required. The decking around our pool was a death trap. Restaurant Sevice initially was terrible, however it did improve after I repeatedly complained. The staff are ill trained and poor at communication which lead to other problems. Clearly management are choosing cheap labour to increase profits.... More

Melati_Samui, Public Relations Manager at Melati Beach Resort & Spa, responded to this review
29 April 2013

Dear hoops566, Thank you for taking the time to share your recent experience at Melati Beach Resort & Spa. The Team will be pleased to know that you enjoyed our facilities as well as varied dining options. However, we were saddened to hear that your stay with us did not meet expectations and would like to apologize for any inconvenience.... More

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Additional Information about Melati Beach Resort & Spa

Also Known As:
Melati Beach Hotel Bophut
Melati Beach Resort And Spa
Melati Beach Hotel
Melati Beach Resort & Spa Koh Samui/Bophut
Address: 9 / 99 Moo 5, Bophut, Koh Samui 84320, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Koh Samui > Bophut
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 Top resorts Hotels in Bophut
#9 Romantic Hotels in Bophut
#10 Luxury Hotels in Bophut
#11 On the Beach Hotels in Bophut
#12 Family Hotels in Bophut
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Melati’s 79 Villas & Suites are a minimum of seventy seven square meters of indoor-outdoor living space with more than seventy percent of all accommodation featuring personal swimming pools. The Resort is embraced by an expansive and lush tropical landscape, featuring a magnificent seven level waterfall accented by Melati’s exclusive seven tier service plan making Melati Beach Resort the ideal destination for those seeking indulgent romance and true relaxation. Melati also features not one but two central pool areas. Located beach front is a massive infinity pool known as The See with amazing views of neighboring islands, a swim-up pool bar and adjacent kids club. The See is the perfect place for those young in years or simply young at heart to while away the day in chilled out comfort; a place to be seen and a place to see. And for those seeking peace and quiet the Sanctuary Pool is a sunken oasis of pleasure reserved for adults only.Further accenting the guest experience are two restaurants, pool bar, lounge, full service spa with beauty salon, fitness center, yoga sala, meditation garden, tour & excursion desk and gift shop. Additionally the resort offers daily activities, limited yet complimentary wifi access for those in need, a complimentary Mac Internet Zone. ... more   less 
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Melati Beach Resort & Spa
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