booked this as we were flying from stanstead the next morning. quite a spacious room with a comfy bed. everything was very clean. well stocked tea tray. we ate in the hotel and were very pleased with the food and the service. it was a thursday night and was quite busy, probably due to the elvis tribute act who we... More

The hotel does have a small park which soon gets filled up, we did manage to get a parking space each day and there is additional parking not far away. The first evening we decided to have a walk around Thaxted village and ended up dining at an Indian restaurant, which was probably a good idea as the next morning... More

We found this hotel at the last minute and are so glad we did. It is a charming old pub and hotel and the service from the staff was superb. We decided to have dinner there and were so glad we did as the food was excellent. Breakfast the next day also very good and we would certainly stay again.

Lovely 400 year old pub situated in small village opposite an imposing church with Alms Houses. There is also a windmill just down the road, open for viewing at weekends. The staff were really friendly, helpful and attentive. The meals were excellent with a wide choice, particularly breakfast. The pub was very busy when we arrived (a bank holiday) and... More

Hi, we stayed her with another couple for a weekend recently. We stayed in a room in the outside annex which was okay. Their was new carpet and furniture but the windows were still a bit grotty and the bathroom was a bit tired. Our friends stayed in the main part of the pub and although I didn't see their... More

Just stayed for 1 night (4-5 May 2013) at the Swan Hotel as we were attending a wedding reception nearby. We were welcomed warmly and checked in smoothly. Our room was comfortable with plenty of tea, coffee etc. The ensuite bathroom could probably benefit from some updating but this did not effect our stay. We had dinner in the evening... More

Made a prepaid reservation through Booking.com only to be told that payment hadn't been taken in advance. This is unfair to both the customer who may have already thought that they had paid and also unfair to the reception team who have to try and convince the guests they won't be paying twice. More the fault of booking.com (whom I... More

We booked The Swan to celebrate my birthday on the weekend of the 20th/21st April. When we arrived we found no parking spaces so had to park in a nearby public carpark (which wasn't too much of an issue). Our room, No. 18, well what can I say. It was in the coach house in the car park in a... More

Our party of 12(6 rooms) had a really great time,the staff were very helpful,especially the manager Paul, & a team member,Christina.The hotel is being slowly upgraded which needs to continue.In terms of value( we were on a very good offer) it was exceptional.I trust that the bar takings were better than normal.Patsy & Denis, Whitstable.