We have been to the Quay hotel a few times now. It is our favourite hotel in the country, but we'd never taken our daughter there before. The last time we went, I was still pregnant. We booked a suite and were given a travel cot; the room was amazing and we were put on the ground floor, to make...
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Just wanted to send an overdue thank you to all the staff at your hotel. My parents had a wonderful time at the Quay Hotel in January and said that you made their stay very special. I got them a suite there as a gift and they enjoyed everything from the quality of the accommodation to the afternoon tea and...
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Thank you for your kind remarks, delighted to know your parents stay with us at the Quay Hotel was such a success. I was so pleased to hear of their appreciation of the Suite accommodation, Spa treatments, our stunning views, and their enjoyment of Dinner and Afternoon Tea.
Your generous recommendations to friends and family is most welcome and we...
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We arrived on Sunday afternoon (girlfriend, her mother and sister were also doing the Spa/massage experience the next day). We booked a twin and a double very reasonably priced considering how nice the hotel is (there is a special offer on Sundays, which also gets you a 3 course meal and breakfast each).
The place is quite difficult to find...
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Thank you for your great feedback, delighted to know your recent stay with such a success, Glad to hear you enjoyed our Spa massage experience, our restaurant, service and appreciated the accommodation upgrade.
Look forward to welcoming you back for that soft poached egg !!
Kind regards
Steve Ogden
General Manager
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An excellent hotel.
We have stayed there previously and plan to stay again.
The staff are excellent, from the reception, to the dining.
The food we ordered and experienced was O.K. The choice from the menu is disappointing, and all the choices (which means everything from the menu!) lacked vegetables, sadly!
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Thank you for your kind remarks and appreciation of my staff, Your constructive comments are also very much welcomed, enabling us to address and resolve any issues promptly.
I am sorry you found the menu disappointing and would confirm that we currently have selection of 8 vegetable dishes on our menu, which you may have been unaware of at the...
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Have just got back from a weekend at The Quay Hotel. As it was our anniversary we had decided to opt for the suite. We were not disappointed. The accommodation was first class, the views phenomenal (we had a sea view) and the service was perfect, incredibly attentive but not over the top. The only negative i could place on...
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Thank you for your kind comments, I was delighted to read that you enjoyed your anniversary break with us at the Quay Hotel. Pleased to note your appreciation of our Suite Accommodation with the fantastic esturay views and the perfect service offered by my team.
Apologies for the disturbance experience from your neighbours, but delighted that you will be recommending...
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Our two night stay in this lovely modern hotel exceeded all our expectations. Its magnificent location and facilities were second to none. We found the staff friendly, helpful and knowledgable throughout our stay. Our room was spacious,warm and well appointed. All meals were enjoyable, tasty and very well cooked and presented in the beautiful dining area.
We would not hesitate...
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Thank you for your kind comments in respect of your two night anniversary weekend with us at the Quay Hotel. I am delighted to know that you found my staff firendly, your room was spacious and warm and you enjoyed all your meals.
Your recommendation to friends is much appreciated and we look forward to welcoming you back on another...
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Choose this hotel for its location and it didnt dissapoint, Was offered an upgrade on arival which we took ( nice bit of upsell). Room was very spaceous & clean. Breakfast was lovely, good choice and food cooked fresh. Had a couple of evening meals which were very tastey as well. Booked the evening meals over the internet which worked...
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Thank you for your kind comments regarding your recent short visit to the Quay Hotel, Delighted to know you enjoyed our wonderfjul location, lovely food and specious and clean accommodation - good to hear we were able to offer you an upgrade which you obviously appreciated.
I look forward to welcoming you back on a future occasion.
Yours sincerely
Steve...
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My partner and I stayed in a suite on New Years Eve it was a lovely stay. The trouble is we accidentally left some items of clothing behind, easy to do with such a large suite and after making the most of our hospitality late into the night.
We called 2 hours after leaving and before our scheduled checkout time...
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Firstly may we apologise that the loss of your sweater and T Shirt has overshadowed your enjoyment of last New Year’s Eve at the Quay Hotel. I was delighted to read earlier comments confirming your appreciation of our New Year celebrations and note from our records that you were given a complimentary accommodation upgrade, and confirmed on departure how delighted...
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Stayed in hotel for one night taking a penthouse suite for an occasion. Food, staff and service good . Hotel main area very warm and dining area pleasant . Bedrooms are housed in seperate wing of hotel and are reached by going outside - not covered and not good in wet or cold weather . The penthouse suite was cold...
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Further to your posting, you will have already received my letter, which must have crossed in the post before your item on Trip Advisor. May I reiterate my apologies for the room temperature issues experienced during your recent visit to the Quay Hotel,
I was sorry to hear of the problems experienced and as you know, I am investigating the...
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I visited this hotel whiolst working in the area- was more expensive than my business allowance ( double) but well woth it just to have a relaxing swin and a delicious meal afterwards. My room loked out over the water so even better
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Thank you for your appreciative comments regarding your recent business trip to North Wales. I was so pleased to note that you felt it worth paying the extra for the relaxing facilities we offer, so welcome after a hard days work.
I look forward to welcoming you back next time you are in the area, or perhaps you would like...
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