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ibis Tokyo Shinjuku

3.0 of 5
7-10-5 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan (Formerly Star Hotel Tokyo)
Hotel amenities
ibis Tokyo Shinjuku
Ranked #20 of 68 hotels in Shinjuku
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231 reviews from our community

    Trip type
Traveller rating
    35
    103
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Date Rating
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

Very clean room though it is pretty small which is normal in Japan I guess. The service was good. There is a restaurant and macdonalds 24hours downstairs. Near the JR shinjuku station. Good value overall.

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Taihape, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 15 May 2013

Great location....close to railway station, shops, restaurants in fact everything! The hotel was a great place to start our stay in Tokyo. The room altho small by our standards had everything we need and at the end of long days walking around it was a welcome place to go back to for a rest and sleeping.

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Review collected in partnership with Accorhotels.com

Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 12 May 2013

the customer service is friendly. the bathroom water gun is not working properly especially for the warm water. The room is clean but is a bit cold at night. blanket is not provided. the menu for breakfast is no variation at all.

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Review collected in partnership with Accorhotels.com

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

Very good hotel with very helpful staff. The location near Shinjuku Station ( definitely the most confusing station in Japan) is perfect. It is an unimposing building but nice rooms and plenty of shopping and restaurants nearby. It is an easy train ride to Tokyo station and other great sites in Tokyo. You can use Metro or ride for free... More

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ibis.Tokyo.Shinjuku, Manager at ibis Tokyo Shinjuku, responded to this review
21 May 2013

Dear Mr. JohnandFeli Thank you very much for sharing your lovely comments. We are delighted to hear that you enjoyed your recent stay with us and exciting experiences of Tokyo Free Guide service provided by a generous volunteer organization. Regarding the airport limousine bus, unfortunately they do not stop in front of our hotel. We are glad to hear that... More

Flagstaff, Arizona
Top Contributor
63 reviews 63 reviews
63 hotel reviews
Reviews in 56 cities Reviews in 56 cities
286 helpful votes 286 helpful votes
2 of 5 stars Reviewed 30 April 2013

I stayed at this Ibis hotel at the beginning of April 2013 for a week of sightseeing in Tokyo. I arrived on a flight at Narita Airport and took the Narita Express train (N'EX) to the Shinjuku Station and walked to the hotel. I exited the train station thru the "New South Entrance" which is exactly where you don't want... More

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ibis.Tokyo.Shinjuku, Manager at ibis Tokyo Shinjuku, responded to this review
20 May 2013

Dear Mr. Mark Olsen Thank you for your candid comments as these always help us to improve or evolve where needed. I'm sorry to learn of your recent experience of your room size with us. Although I am glad to hear you enjoyed the location of the hotel, I am sorry to hear that you felt the single room size... More

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Cairns
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 28 April 2013

This hotel is situated in a great location! Lots of restaurants to eat at and over the road of Shinjuku Station! Big shopping centres over the road. McDonalds is on the ground floor. I would stay here again.

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ibis.Tokyo.Shinjuku, Manager at ibis Tokyo Shinjuku, responded to this review
15 May 2013

Dear GypsyCairns Thank you for taking the time to share your experience with us in Shinjuku. We are very proud of our excellent location and happy to hear that you enjoyed your stay with us. Thank you again for your lovely review and please do not hesitate to contact us if we can be of any further assistance or assist... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 27 April 2013 via mobile

Good location, only 5 minute walk to Shinjuku train station. Staff were always very helpful and friendly. They let us check-in early at 10am which was extremely welcome after our overnight flight from Australia. Room was basic but comfortable. For a budget hotel there were good amenities in the room, shampoo, conditioner, body wash, shower cap, razor, tooth brush &... More

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ibis.Tokyo.Shinjuku, Manager at ibis Tokyo Shinjuku, responded to this review
13 May 2013

Dear Ms. Nicole L Thank you for taking the time to share your feedback on your stay with us. We are delighted to hear that you were pleased to have had an early check-in at 10am after your overnight flight all way from Australia. We also are happy to hear that you had a comfortable stay and enjoyed free WiFi... More

Tainan, Taiwan
1 review
3 of 5 stars Reviewed 21 April 2013

I took the "Spring Promotion" offer and stayed in mid April, 2013. The quality of the hotel was pretty much within my expectation to Ibis series, though the room is not roomy as others I stayed before. Here is my quick comment: -Good location with proximity to Shinjuku Station -Average breakfast -Clean room, but not roomy -Good frontdesk response

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Review collected in partnership with Accorhotels.com

ibis.Tokyo.Shinjuku, General Manager at ibis Tokyo Shinjuku, responded to this review
23 April 2013

Dear Valuable Guest, I read carefuly your comments and I do thank you for taking some of your time to feed us back on your experience with us. I shared your comments with the teams and thanked them to have responded to your needs in time and with courtesy. As for the room, I understand that it might be smaller... More

Butterworth, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 18 April 2013

Hotel is located within walking distance from train station and there are restaurant, convenient store and shops nearby. Staffs greet us every time we enter the hotel lobby. Room are small but it is acceptable in Tokyo. I called front desk to open my window and they came within 3 minutes, which is beyond my expectation.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

ibis.Tokyo.Shinjuku, General Manager at ibis Tokyo Shinjuku, responded to this review
23 April 2013

Dear Valuable Guest, Thank you for sharing with us your valuable comments. There is nothing better than this kind of feed back to assess the teams and the quality of their performance. Thank you. It is true that Japanese are very well educated people, not only in Ibis Shinjuku. We strive to motivate our teams to add professionalism to their... More

Bangkok, Thailand
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 April 2013

I stayed at the Ibis Shinjuku hotel for five nights in a double bed non smoking room. Room is small and not much decorated with a small window but is very clean. Bathroom is fine and a perfect match with a bath tub where you can soak with hot water after a tiring day. I love this the most. Bath... More

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See 2 more reviews by WanchaiS for Shinjuku
ibis.Tokyo.Shinjuku, General Manager at ibis Tokyo Shinjuku, responded to this review
23 April 2013

Dear Valuable guest, You have summarized perfectly all the features of our hotel... Thank you. We, effectively are a small property with a cozy lobby and modern restaurant and 206 rooms. I thank you for all your comments which help us in working out better reactivity, service and attitude of our teams and make our clientele's stay enjoyable. At the... More

 
 
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Additional Information about ibis Tokyo Shinjuku

Also Known As:
Ibis Tokyo Sinjuku Hotel
Ibis Tokyo Sinjuku Hotel Shinjuku
Star Hotel Shinjuku
Ibis Tokyo Shinjuku
Address: 7-10-5 Nishi-Shinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan (Formerly Star Hotel Tokyo)
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
Ranked #20 of 68 hotels in Shinjuku
Price Range:
Hotel Class:3 star (3*)
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ibis Tokyo Shinjuku
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