I have just checked out after an 8 day stay. The location is good, close to Shinjuku station. In general the staff were great with the standout being Mr Sho Goto in the executive lounge who personally went out of his way to ensure our time in Tokyo was enjoyable. I would stay again without hesitation.

As a frequent guest in this Tokyo Shinjuku Hilton, I continue to be extremely satisfied with the standard of service and warmth of welcome whenever I return here. I cannot remember ever having had a problem - with even the most insignificant requests being dealt with briskly and effectively. A most satisfied customer !!

The service at the Tokyo Hilton should be a model for other Hilton Hotels. It was equal to the service I received at the Conrad Tokyo. The Executive Lounge is a step above most Hilton Lounges in both food and service and in my opinion worth booking an executive room and not just hoping for an upgrade.

I came to the hotel with minor reservations due to some comments about the smallish lobby, pool, and dated room decor. First, let me clarify - as far as U.S. travelers are concerned, the lobby is quite adequate and I would not have given it a second thought. The room did have a straight back rocket ship chair which could... More

I have stayed here many times, and it's my "go to" hotel in Tokyo. For me, location is fantastic to my office in Shinjuku. They do have shuttle bus service to the train station that is free, which is a bonus for me when I want to do some shopping or eat in that part of Shinjuku. A few of... More

We stayed in the Hilton Shinjuku for four nights. When we walked in, you could almost immediately tell that this hotel would be a nice one. The air in the hotel lobby has a subtle (more subtle than in typical Vegas strip hotels ;-) ) perfume smell which was nice. People at checkin were nice and English was not a... More

We picked this hotel because of an airline discount. The Hotel is a modern western, well it's a Hilton. It's a good location being in Shinjuku. There is a shuttle bus that takes you to the hotel from Shinjuku station which is bearable being in the heart of a city. My biggest problem was that there was no Free WiFi... More

I agree with many of the spots for this property. I've stayed at Hilton's across the world and this one didn't disappoint. I was accepted for an early checking with no issues at all and was given a nice room with my Diamond status. The location was great with many options for mass transit.

We stayed at the hotel for 4 nights. The hotel was very well maintained and very clean. Executive Lounge is excellent and the staff are very friendly and kind. The breakfast at the Executive Lounge provides excellent selections of beverage and food for breakfast. Executive lounge also provides nice view of Tokyo. The hotel is close to the subway station.... More