This was my first trip to Japan, and the hotel is in a great location. The staff is very friendly and made me feel very welcome. The rooms are very nice, and small. The bathroom was a whole new experience. I did not realize all modern Japanese establishments had the special washlet toilet seats. Very interesting. The hotel is huge,... More

Hotel is right across from major Shinagawa train station. Hotel is part of a bigger complex which is a bit tough to find your way around at first. There are many breakfast locations to eat and each one has a slightly different schedule of when they open and close. Had many problems with the A/C. Was only there two days... More

I stayed at this hotel for three nights. It is close to the Shinagawa railway station which is an important hub in Tokyo. You will be at Tokyo railway station in 10 minutes and you can also reach other sightseeing spots from that station. It has good links to the railway (JR), the metro and the Shinkansen (bullet train). Check-in... More

Stayed for two nights at the end of a couple of weeks business trip to China/Japan. Hotel is easy to find and is located 5 mins walk across the road from Shinagawa railway station which has good links to the overground railway (JR), the metro and the Shinkansen (bullet train), so is a good place to stay. I stayed in... More

I have stayed at this hotel 3 times over the last 4 years. The hotel facilities are okay...but not great. I also noticed that this hotel is showing some signs of wear and tear (cracked tiles and some carpet stains). As others have noted, the real nice feature with this hotel is the location - literally right across the street... More

Very nice and clean hotel. The service staff are extremely pleasant and do a very good job in helping me although I'm not fluent in Japanese. If you're tall, stay in the annex tower. Much larger rooms. The hotel is located right next to a mini-mall of boutiques and restaurants, and the train station. I've been there a few times... More

Small Japanese rooms in a modern business hotel. But the daily room rate is incredibly reasonable and has free and fast wifi. The breakfast is a joke; paltry portions and crazy expensive. Also, one has to take a 10 min walk to use the fitness center and then pay $20 to use!! However, the wifi again is fast, convenient, and... More

Stayed at the main tower. Just 10 mins walk from Shinagawa station. Considered a big twin room in japan. Clean and amenities are topped up daily. quiet with nice view at 31st floor. Recommend for 1st timers to Tokyo as the station comprises of many main subway lines and also the N'EX line which makes travelling convenient... With 7-11 store... More

Very business-oriented district. Not much to do at night so it's great that it's about a 10 min walk to JR train station... however, it's an uphill walk from the station to the hotel so beware of that. The airport bus also has a stop right at the hotel so you don't need to worry about luggage. Hotel is a... More