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Four Points by Sheraton Caguas Real Hotel & Casino

3.0 of 5
500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
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Four Points by Sheraton Caguas Real Hotel & Casino
Ranked #1 of 1 hotels in Caguas
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73 reviews from our community

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Date Rating
Athens, Georgia
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

The staff was friendly and courteous. I was made to feel welcome from the momemt I came through the security gate. The staff was prompt to respond when I needed info or had a service request. Loved the X O Le Bistro food and staff. The hotel was clean and neat. Looking forward to my next stay.

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 10 May 2013 via mobile

I has construction in my home we want a simple room. They Gave us a mini suite awsome room the best.an special rate. My family had a special great mini vacation. Only a suggestion they need more choices in food.

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See 4 more reviews by Cristygpr01 for Caguas
New York City, New York
1 review
5 of 5 stars Reviewed 26 March 2013

I've been coming to this property for the past four years, three times a year for business. My check in experience has always been flawless and professional. The entire staff is always friendly, courteous, and helpful. The maids cleaned the room to perfection. The nice part of staying here was recognition. Everybody remembers me by name. Looking forward to returning... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
6 April 2013

Dear Mr. Steven R, Thank you for reviewing your recent stay with us at the Four Points by Sheraton Caguas Real. We are so pleased to hear that our Caring Staff went above and beyond to exceed your expectations. We will ensure our leadership team is aware of your comments about their service, which created a positive experience while you... More

Rockford, Illinois
1 review
5 of 5 stars Reviewed 23 March 2013

I just finished a 2 month long project on the island and have nothing but praise for the staff and service at Caguas Real Hotel & Casino. We had 5 rooms during our stay and each one was very clean,spacious and comfortable. The staff was very respectful and helpful with our needs. I look forward to our next project as... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
26 March 2013

Dear Jim h, It feels great to hear that you found our staff to be respectful and helpful and our rooms to be comfortable and clean. Your opinion is very important to us as you stay with us for 2 months and for that I thank you. We will all miss you and your crew at our Best Brews BBQ.... More

Birmingham, Alabama
Top Contributor
114 reviews 114 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 March 2013

Myself and 2 other ladies visited PR for a business meeting - we stayed in San Juan but held the meeting in Caguas. Staff was very helpful in planning the event and very attentive during our meeting to make sure we had everything we needed. They constantly checked on us and adjust the air...made copies for us...refilled the ice, etc.... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
8 March 2013

Dear Amandabgraves, I am so happy you have chosen our Award Wining Property for your meeting. I am also pleased that our Sales and Banquet staff was helpful prior and during your event. You have brought a smile to our faces. Each guest that visits us is like family and we want our family to have the most relaxing comfortable... More

Hamburg, Germany
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 25 February 2013 via mobile

We are locals and stayed at the hotel for 4 days while we were being relocated outside of PR. The staff is very friendly and willing to help in all aspects. We rented a suite and by mistake they gave us a regular room on the 1st day and they were very kind and dilligent on making the change. Breakfast... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
3 March 2013

Dear dmejias, Thank you for sharing your comments regarding your recent stay at our hotel. We are pleased to hear you enjoyed our breakfast, clean rooms and the staff provided you with accommodating and caring service. The staff at the Four Points by Sheraton is like your family - reliable, direct and engaged in who you are. We also appreciate... More

Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 February 2013

I have been traveling to the island every other month for the past 13 years for work and pleasure. When this hotel opened, it was a blessing. Have been staying here ever since and have no regrets about it. Location, staff, food, drinks, casino, pool, golf, clean rooms..what more can you ask for surrounded by green mountains..? No need to... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
3 March 2013

Dear J0e63, Thank you very much for sharing your wonderful comments regarding your stay at the Four Points by Sheraton Caguas Real. We are delighted you always stay with us when your travels bring you to Puerto Rico. We look forward to providing you with a clean room at our perfect location with an affordable rate. Our Night Manager, Juan... More

New Hampshire
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 14 February 2013

My husband and I stayed here with another couple and just loved it. The service was outstanding! It is by far the best Four Points we have ever stayed at - much better in every way. The hotel was immaculate. The staff was extremely friendly and helpful, and they seemed genuinely happy to be there and welcomed us with opened... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
18 February 2013

Dear RomeoNewHampshire, Thank you for reviewing our hotel. The staff you experienced are examples of the employees that our hotel hires to give you, our guest, the level of service we strive to provide which is to create delightful guest experiences. I am also happy to hear you enjoyed the room accommodations and you found our hotel clean. We hope... More

Hopkinton NH
Top Contributor
87 reviews 87 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 8 February 2013

My wife and I stayed here for one night upon arrival in PR since I had business the next day in Guayama. We loved the lobby and adjacent casino setup, and the pool has a great tropical feel to it (despite the rain!). The room was spacious and the bedding was quite comfortable. We also used the restaurant for snacks,... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
18 February 2013

Dear jmasci, Thank you to the reviewer for taking the time to review our hotel. We are happy to hear that you found our pool, casino, lobby, rooms, new bedding and restaurant to be "great." We hope to see you again soon. I remain at your service, fbonilla@fourpointspr.com More

Hopkinton, NH
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 February 2013

We spent one night here while my husband had a business meeting on the south coast. The lobby is clean and spacious with an upscale feel. The staff was very welcoming upon our arrival. As SPG members we asked for an upgrade and received a deluxe king room. We were impressed when we discovered that it was a two-room suite... More

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Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review
18 February 2013

Dear LovesPR, Thank you to the reviewer for being a loyal SPG member and for choosing to stay at our Award - Winning Property during your visit. Also I am pleased to announce that our property has achieved the Green Key Certification, an Eco – Label for tourism facilities that aims to contribute to sustainable tourism by awarding and promoting... More

 
 
 
 
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Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Also Known As:
Four Points By Sheraton Caguas Real Hotel
Four Points By Sheraton Caguas Real Hotel Caguas
Four Points By Sheraton Caguas Real Hotel And Suites
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points
Address: 500 Alhambra en Granada Blvd. | Caguas, Caguas 00726, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Caguas
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Caguas
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
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Four Points by Sheraton Caguas Real Hotel & Casino
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