We had booked a standard room. I realised why ear plugs had been provided when, within minutes, we heard trains thundering by so we paid for an upgrade to a superior room on the seventh floor. This was very spacious with plenty of comfortable seating, places for our bags and suitcases and a large desk area. Unusually for Spain, there... More

The property is as impressive as the pictures suggest. The room and the public areas were all you would expect of an hotel of this standard. the staff were exceptionally friendly and helpful and spoke good English. we chose this hotel because it offered secure parking and easy access to the metro into Bilbao, it didn't fail on either count.... More

We stayed for three nights and loved the location of this hotel. Many things are very good but there was a smell in the room when we arrived and only seemed better on the last day and night. This was a problem that seems to be ongoing at this hotel from what the staff told us. We also thought that... More

Having experienced one of the worst hotels in my life in nearby Portugalete, I was very pleased to discover this very nice, excellently priced 4-star hotel -- about 45Euro/night for a room with two standard length twin beds. We stayed here 6 nights in April 2013 Firstly, any reader should note that 4-star in Spain doesn't mean the same thing... More

Having used booking .com to pre book hotel i found this hotel very good and close to port for ferry in morning.Very easy to find even for sat nav as well.Room clean,canal plus tv free wifi.A welcome rest point after travelling all day from alicante.Downsides well if your put a back of hotel you will find a railway station and... More

The return ferry to Portsmouth was much delayed and we had to find at the last moment an unscheduled overnight stay. It was our good fortune to find this NH Hotel which offered delightful room. The reception stall were very helpful and breakfast the following morning was superb with not only a wide choice from the buffet table but also... More

This was just an overnight stay en-route to the south of Spain for a winter holiday and just chosen at random as it looked like an OK place from various reviews. Our arrival was delayed by 24 hours due to storms, but even though we had a non-cancelable booking, changing our booking by 24 hours was no problem. The room... More

Our ferry was cancelled due to gale force winds and we had to find somewhere at the last minute and this hotel did the job. Our room might have overlooked the railway line and the food was well interesting but the location and overall standard was satisfactory. Free wi fi in the room was much appreciated. The secure parking gave... More

We stayed for one night before catching the ferry from Bilbao back to the UK the next morning. Reception staff were very helpful and have us directions to the ferry terminal. Our room overlooked the train line but it didn't really bother us. The room was a good size and wifi worked well. We parked in the underground car park... More