TripAdvisor Reviews - Holiday Inn Airport Charlotte Hotel Feed

Almost but not quite

Jamaicanyardie, kingston, jamaica — Fri, 20 Jan 2012 18:06:09 GMT

TripAdvisor traveller rating: 3 of 5 stars

I was staying there for a seminar and was a bit put out to realize that it would be a Holiday Inn since I am not a fan of the brand. Nonetheless I tried to go there with an open mind and was actually...

Worst Hotel Ever! Jan 2012

4uneed2know, Trinity, North Carolina, United States — Fri, 13 Jan 2012 04:08:15 GMT

TripAdvisor traveller rating: 1 of 5 stars

Was checked in a smoking roon told non smoking, when got to room so smokey I needed a hazmat team, room old, ac/heat noisey, old and dirty. Manager had room sprayed down to reduce smoke.... promised a...

HI Charlotte

SteveV753, Apollo Beach, Florida — Thu, 12 Jan 2012 20:35:12 GMT

TripAdvisor traveller rating: 3 of 5 stars

Hotel getting dated. Business Room is way out of touch. the computer must be ancient, it does not have adobe on it and other than checking in and printing a boarding pass all you can do is surf the...

Great Hotel

gbolin, Knoxville, Tennessee — Fri, 09 Dec 2011 13:23:55 GMT

TripAdvisor traveller rating: 5 of 5 stars

I stay here several times a year on business and the staff has always been the best. They appreciate their customers and always make you feel welcome.

If you must stay here, book an Executive Rm

jysh55, UK — Sun, 30 Oct 2011 18:42:51 GMT

TripAdvisor traveller rating: 3 of 5 stars

When they say it's an airport hotel, they mean it! The planes skim the roof of the building, so if you're on the top floor, use earplugs. Fortunately, we had an Exec Rm on the ground floor and were...

Owner response

A TripAdvisor Member — Wed, 07 Dec 2011 17:17:29 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you for your recent feedback and I apologize if you did not receive a warm and friendly greeting when you arrived. It is the goal of each associate to exceed the expectations of every guest. ...

Never stay Here

teamdrivers, Charlotte NC — Thu, 27 Oct 2011 23:57:58 GMT

TripAdvisor traveller rating: 1 of 5 stars

Total Dump. everything is old, worn, dirty. Outside looked ok, check in was good. on our way to our room we noticed, everything was old, worn, dirty. I took the steps after I saw the elevator. The...

Owner response

A TripAdvisor Member — Wed, 07 Dec 2011 17:04:49 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you for your recent feedback and I apologize for not exceeding your expectations. Honest feedback such as your's allows us to become better at servicing the needs of our guests. I'm sorry to...

Dated but good features

JIllMTenn, Chattanooga, TN — Wed, 12 Oct 2011 20:31:59 GMT

TripAdvisor traveller rating: 4 of 5 stars

This hotel had many good features - exceptionally friendly staff, a bar and a restuarant in the lobby, convenient complimentary to-and-from airport shuttle, and close to the airport. The rooms...

Owner response

A TripAdvisor Member — Wed, 07 Dec 2011 16:49:56 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you for sharing your feedback and I am happy to hear that you were pleased with your stay. Come back and visit us again soon!

not too fancy, not too shabby

travelwithmePa, PA — Tue, 04 Oct 2011 01:49:11 GMT

TripAdvisor traveller rating: 3 of 5 stars

My initial reason to post a review was in regards to the staff, since so many reviews are negative, I think I should say mine. Unlike many reviews, I found the staff to be extremely professional,...

Owner response

A TripAdvisor Member — Wed, 05 Oct 2011 13:46:37 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you for the review of your recent stay at the Holiday Inn Airport Charlotte Hotel. I'm glad to hear you enjoyed your stay and will share your kind words with the rest of the staff. We hope to...

Needs updating!!!

nickel1612, Germantown, Tennessee — Tue, 27 Sep 2011 02:34:34 GMT

TripAdvisor traveller rating: 2 of 5 stars

As Holiday Inns across the country are being updated this one has been left behind. First the good....the location to the airport is great and they offer a free shuttle that leaves every half hour. It...

Owner response

A TripAdvisor Member — Wed, 05 Oct 2011 13:53:33 GMT

TripAdvisor traveller rating: 0 of 5 stars

I'm glad to hear that you find our location to the airport to be convenient and easily accessible by the complimentary hotel shuttle. All reviews are read and responded to individually. We greatly...

Untrained staff and a dump...

RHarness, Fort Collins, Colorado — Mon, 19 Sep 2011 23:26:10 GMT

TripAdvisor traveller rating: 1 of 5 stars

I travel extensively for work (every other week) and HI is my preferred hotel. This one is to be avoided. Despite a staff of five behind the desk, there was no eye contact and the checkin process...

Owner response

A TripAdvisor Member — Wed, 05 Oct 2011 14:00:11 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you very much for taking the time to share your experience with me. We take guest feedback/comments very seriously and I am terribly sorry for the dissatisfaction you experienced during your...