TripAdvisor Reviews - lti Pestana Grand Hotel Feed

Great customer service

davindb, London, United Kingdom — Thu, 02 Feb 2012 22:11:42 GMT

TripAdvisor traveller rating: 5 of 5 stars

I stayed with my husband and two kids, 8 and11, in August 2011 and could not fault the customer service. In particular Miguel Grosse, the Customer Services manager, was so professional and personally...

Owner response

A TripAdvisor Member — Sun, 05 Feb 2012 18:24:38 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Mrs. Badhan & family, Nice hearing from you! It was our great pleasure to welcome you in our hotel. As our hotel was full at this time, we had to upgrade one of our guests to the presidencial...

One of the best hotels I've stayed at

col13, Redcar, United Kingdom — Fri, 27 Jan 2012 16:34:58 GMT

TripAdvisor traveller rating: 5 of 5 stars

Brilliant facilities, lovely granite bathrooms nice and modern, loved sauna, Turkish bath, good gym and indoor pool, very clean hotel and very high class.. Only criticisms are food/drink prices in the...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 22:01:23 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for your opinion regarding your stay at the Pestana Grand. The F&B prices are beeing revised by our management in order to meet the expectations of our guests. TV's also have...

Excellent hotel

WilliamO906, Kirriemuir — Fri, 20 Jan 2012 10:52:13 GMT

TripAdvisor traveller rating: 5 of 5 stars

Lovely friendly hotel eith excellent staff and first class accommodation Sea view room well worth the extra Public rooms excellent

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:57:11 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for joining us and leaving your opinion about our hotel. The sea view rooms have indeed a lovely view and certainly woth the extra, we were glad you were happy to be staying in...

Wonderful hotel - first class plus experience

Millynet12, Leeds, England, United Kingdom — Mon, 09 Jan 2012 16:02:42 GMT

TripAdvisor traveller rating: 5 of 5 stars

Excellent hotel in a lovely situation with easy access to town centre. The rooms are very comfortable, clean, spacious and very well looked after and all the hotel facilities are excellent. We had a...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:54:58 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, It was our pleasure to welcome you in such a lovely atmosphere as it is christmas in Funchal. We were glad that the hotel and our staff specially corresponded to your expectations and...

Overall Experience

AnthonyM825, Andover, United Kingdom — Fri, 06 Jan 2012 16:46:20 GMT

TripAdvisor traveller rating: 4 of 5 stars

A lovely hotel in a most plesent locasion,,everthing about it was right,from the staff,the food and the decor,I would reccomend this anyone wanting a restfull holiday in beautifull place.Overall the...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:50:06 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for taking the time to leave your opinion about your recent holiday with us. We were happy to know that we provided you "memorable moments" and we wish to see you in a near...

Pestana GRAND in every sense of the word...

wallygator12, cannock — Fri, 06 Jan 2012 13:35:25 GMT

TripAdvisor traveller rating: 5 of 5 stars

Top class hotel,polite frendly,very helpful staff..cant wait to return to pestana madeira..Wallace evans.cannock staffs..

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:47:41 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, It was and i'm certainly it will be again a great pleasure to welcome you in Madeira and at the Grand. Looking forward to see you soon. With kind regards

Perfect holiday

Nijole346, Vilnius, Lithuania — Thu, 05 Jan 2012 20:37:55 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at Pestana Grand for the second time. Beautiful premises and location, big room and bathroom. This time the room was very good. Loved it again. Were disappointed that the hotel began to...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:45:44 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you very much for joining us again. I understand your disapointement regarding the internet facilities but, at the present time this is a group procedure which must be followed by...

Beautiful hotel and first class service

RonaT65, Edinburgh, United Kingdom — Thu, 05 Jan 2012 17:32:50 GMT

TripAdvisor traveller rating: 5 of 5 stars

This hotel is a little bit out of the town centre but it's worth the bus or taxi ride. The pools are lovely (inside and out) and the whole grounds are just beautiful to walk round. Everyone was really...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:41:29 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for ratting us at Trip Advisor. Our hotel is indeed a bit out of town centre but, that make it quieter and peaceful, besides that you can always count in our Hotel Bus to town...

Excellent surprise holiday

kelysta, London, United Kingdom — Thu, 05 Jan 2012 12:25:50 GMT

TripAdvisor traveller rating: 5 of 5 stars

An outstanding holiday in Madeira. We were not sure what to expect as we had never been to Madeira before but were absolutely won over by the island the hotel and the locals. We booked last minute...

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:12:25 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for giving this opportunity to Madeira and lti Pestana Grand Hotel. I'm glad to read that you were not disapointed. Thank you for the compliments to the island and to the...

value for money

s0renf, Copenhagen, Denmark — Wed, 04 Jan 2012 17:03:37 GMT

TripAdvisor traveller rating: 5 of 5 stars

True outstanding services in all respects.Meticulously cleaned rooms,lovely pools .Picturesque surroundings.First class restaurants.Gordious breakfast - and all that for a very favourable price

Owner response

A TripAdvisor Member — Sun, 29 Jan 2012 21:09:02 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear guest, Thank you for staying with us. I've never read so many positive aspects and comments from our hotel in such a short sentence. Take care and we look forward to see you soon. With kind...