Massage Envy Spa - Southlake East

Massage Envy Spa - Southlake East

Massage Envy Spa - Southlake East
1.5
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


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1.5
1.5 of 5 bubbles5 reviews
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
4

bbillstone
Goleta, CA5 contributions
1.0 of 5 bubbles
Apr 2021
Horrible! Told my daughter that "we just talked to your mother and she wants you to sign up for a membership".....come to find out my wife NEVER mentioned that to the employees at this location. I have called and talked to the manager and she said there is nothing we can do, you signed up for a 12 month membership and she has to honor that.

Talking to the manager, "there is nothing in my notes indicating this happened"....so no one added in the notes that they are going to tell this young girl your mom approved the membership, I would hope not.

Really shady business practices. Looking at all the negative reviews for this property...makes you wonder what is going on. Starts w/ management!
Written 9 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

George H
Fort Worth, TX57 contributions
1.0 of 5 bubbles
Jun 2020 • Solo
I have been a Massage Envy client for a long time. I didn’t even complain when they continued to charge when they were closed due to COVID, but I can’t take it any more. I usually go to a different center and they were better, but since my wife “gifted” this membership from Southlake East, I had to go thru them for an issue I had. I held too long and then was told the manager would call me back but she never did. When I finally drove there two days later she said she told the staff to call me and give me all the details. But no one did and when I called there were no notes on my account like she said. I just don’t trust her or the system they use. Then when I gave up and said no more she didn’t care and then failed to disclose key info like now I couldn’t gift the massages I had already paid for. They don’t care, period. Thank goodness there are so many other options. I wish I had cancelled this poor service a long time ago.
Written 27 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nikole g
Jackson, MS3 contributions
1.0 of 5 bubbles
Jun 2020 • Solo
Never have a ever been treated so horribly. I’ve never been to this location. All surrounding location have been wonderful especially Colleyville and Euless. This location was very rude and racial. I have been with massage envy for over 3 years and this location made me want to cancel my membership. I answered all questions related to Covid-19 and concluded the question with no. My appointment was canceled and I was asked to leave because she said I sounded a certain way. I sound the same way I always do. No it was more like I looked a certain way. Called back and asked to speak to a manager the lady would Not give me any information. I asked for the franchise owner contact or email. She then got every loud and and very rude. She said we can ask you to leave when ever we want and then got louder. I told her from the start I didn’t need any help with anything I just wanted to speak to a manager. This place is horrible !!!!! B.B.B will be contacted.
Written 27 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kat O
1 contribution
1.0 of 5 bubbles
Apr 2018 • Solo
Wish I could give less than 1 start. I had the worst experience of my life at this location. Do not waste your time or your money. The staff is very rude and very disrespectful. I was quoted one price over the phone and charged for another. 50% more than what was told to me. The employees Tay and supervisor Beth were the ones that were very disrespectful to me. Tay laughed at me on the phone and when asked why she was laughing, she stated that she thought this was funny. If you are looking for a massage try Massage Heights in Southlake. The customer service I received at Massage Heights was like night and day from that of Massage Envy. I a customer, you deserve to be treated with dignity and respect.....you will not get that at Massage Envy in Southlake.
Written 30 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

annieb40
Southlake, TX638 contributions
4.0 of 5 bubbles
Dec 2014 • Solo
I am so excited to be signed up for the year here. My first visit was today and I was impressed that the office staff was courteous and efficient. My therapist Adonis took me in right on time, and gave me the best massage I've ever had. The rooms was tidy and spa like and felt relaxing as soon as I walked in. Can't wait to go back!
Written 30 December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MASSAGE ENVY SPA - SOUTHLAKE EAST: All You Need to Know BEFORE You Go (with Photos)

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