First of all, I would like to say that my friend and I were immediately greeted when we walked in. We found the staff there to be very pleasant. We also found the cabin to be absolutely charming, and so appropriate for a spa in the mountains. We were there for facials. She was taken in one room and I... More

For my Bachlorette weekend, one of our stops was this spa. I have been to many spas and this experience by ft was the worst. The massage that I received was very nice. I would recommend the lady who did the massage; however, she didn't tell me her name. Please Please take my advice and DO NOT get the pedicure.... More

My husband and I booked a Deluxe Couples Massage for our one year wedding anniversary. This included a "Side by Side 55 Minute Massage, followed by an Additional Hour in couples suite with tray includes strawberries with chocolate fondue, a variety of cheeses, fruits & crackers with spring water served in wine glasses". Although we had to wait five minutes... More

My experience was very disappointing. I'm from Mississippi where hospitality and customer service are number 1. When we arrived it didn't even look like a spa getaway...it was literally an old cabin which looked like a home turned into a spa but hey I didn't judge the book by the cover. Then when we walked in to the desk the... More

My husband and I got a couple's massage here a couple years ago and loved it. This time around, Oct. 2012, I was very disappointed. Last time we got wonderful massages followed by a hot tub soak and fruit and cheese tray with water. We were also able to shower afterward. This time, they had overbooked another couple's massage at... More

Whether couples massage or spa and wedding parties a 9.5 out of 10 on behalf of me and all of our cabin guests. I place zero reliability on trip advisor or any review site, the spas own seems to reflect me and my guests more. I have been frequenting this spa for over 8 years now. I come several times... More

Over the years I have been to many spas in the Gatlinburg and Pigeon Forge areas. I can honestly say the experience here was one of the worst (if not THE worst). My best friend had seen the place online and convinced me this would be not only a good deal, but a relaxing and fun way to spend the... More

I am from Texas and we came to Pigeon Forge, TN for our honeymoon. My husband and I booked a day at the spa, with my husband getting a one hour massage, spa pedicure, and his hair styled, I got the one hour massage, pedicure, manicure and body wrap. I must say it was the most fabulous experience we have... More

I came to Pigeon Forge on vacation with my family. We came to the Spa at Bear Cove Falls for massages and pedicures and I must honestly say this was the best massage I have ever had in my life. This coming from a person who gets a massage at least once a week. The staff were very professional and... More