I didn't realize when I made the reservation for my massage that the spa was attached to a motel. When I arrived, that realization kind of set the tone for my experience. The lobby decor was a little dated but each stage of the trip to the room where I got my massage was a step down in quality. The... More

I scheduled the Crystal Spa Experience (a 2-hour service with a 60 min massage) for my boyfriend as a Valentine's Day gift. I was told that I can't pre-pay, but that they can hold my credit card number so that they can charge it on the day of the appointment. However, I get a message from my boyfriend soon after... More

I have been a custom of the Crystal Spa for many years but have not been in almost a year. I can't believe how bad it has gotten. I was greeted by a very rude lady who told me my gift certificate was for new customers only (it was a gift to me). I was then brought to my room... More

I grew up in Saratoga Springs and this use to be a reputable place that I visited a few times a year. Just recently I went with a gift certificate I received and had a horrible experience. The masseuse talked the entire time about things like living with her parents, a hair band that she bought and a friend she... More

Let me begin by saying that the person who brought me to the sauna and the private bath room was very helpful, friendly and professional. The staff is great. Now I shall proceed.... Why was the parking lot, not fully salted? I was not the only person slipping and sliding while walking to and from the spa. For a long... More

With all the other spa's in the area stay away from this one! Unless you like people badgering you to buy packages that you can't afford! And bathtubs that are corroded from the minerals. Time to replace faucets people, it's quite simple to do!! I will not be returning and I will be telling as many people as possible about... More

So we read all the mixed reviews for different spas in Saratoga and decided to give this place a try. It's not "historic" by any means as the plaque in the lobby states found 1988, and that describes the decor, 1988. Below average massage by a therapist who had been smoking. Nothing like smoke and tic tacs blown in your... More

Left to soak in a tub for 30 min when they were to come back after 20 min ( I was getting nauseous)...hand to pull the bell for them to come. Was told I could get up on the massage table...they handed me a folded sheet to cover myself with and I couldn't open it fast enough before she opened... More

OMG first a sauna then into the mineral bath, how awesome to take a bath and water does not get cold then a awesome massage...would go again and again